Key Account Manager at Zipwater

Zip Water is a prominent global provider of advanced drinking water solutions, including filtered boiling, chilled, and sparkling water. Due to continued grow we have an exciting permanent opening within our Sales team as a Key Account Manager.

The role of a key account manager is to prospect and grow business with new multi site clients and upgrade and upsell aged products installed with the current customer base. As well as retaining revenue under management (Hydrocare & rental contracts) with current customers.

This role also carries responsibilities around managing client queries with the assistance of the key account support team in Dereham. Great attention to detail will be key and the ability to manage multiple large accounts simultaneously in a timely and efficient manner. The development of a prospect into a multi-site opportunity is also a vital element of the role.

Requirements

What this role involves:

• Drive delivery of both the monthly and annual sales target and build our future revenue stream via the KA project pipeline, based on our amazing credentials, patented technology, and after-sales care packages.
• Maintain and grow new and existing business relationships
• Work towards your Key Performance Indicators (KPI) and demonstrate an understanding of how you will achieve these in your 1-1 reviews
• Plan efficiently and organise your time to ensure you achieve expected sales outcomes
• Work effectively and flexibly with all other team members to meet targets across the full portfolio of products and services
• Maintain customer account information by recording all activity, data, and issues on the CRM system (Salesforce)
• Work with internal teams to ensure all customer queries are resolved seamlessly by Zip
• Site visits and Prospecting – able to carry out detailed site surveys to ensure a high first-time installation rate.
• Networking - To network with relevant FM companies/end user contacts to ‘join the dots’ to build a complete picture of a key account.

What we're looking for:

• Negotiation skills – naturally persuades and influences customers whilst representing company interest to achieve a win.
• Managing data – with a high level of attention to detail accurately records and maintains customer data in SalesForce and compliant with GDPR guideline.
• Lead/case management – successfully nurtures and converts all leads and cases allocated in a timely manner.
• Objection Handling – handles challenges from customers e.g. competition, price to secure customer business as well as complaints.
• Problem Solving – considers all potential causes and underlying causes of a problem and utilises all available skills and resources to fix the problem and prevent future reoccurrence.
• Utilises modern and current prospecting methods to research customers as well as identify new opportunities e.g. LinkedIn and existing contact networks.

Benefits

What we can offer:

• Full training, support and continued coaching and development.
• Real opportunities for career progression across a wide range of roles
• 25 days annual leave plus the option to buy more
• Cycle to Work scheme available
• Company Sick Pay (after qualifying period)
• A market leading company pension
• Employee rewards and discounts through Perks at Work
• Option to join Health Care Cash Plan
• 24/7 365-day access to Employee Assistance Programme through Health Assured
• Well-being programs – your well-being is important to us
• Refer a friend bonus

• You would be joining a fun, colleague focused environment, where you are acknowledged and awarded for hard work

Zip Water has unrivalled expertise in filtered boiling, chilled and sparkling water and is known globally for being home to the world’s most advanced drinking water system – the HydroTap. With models for home and work, our systems have a positive impact on people’s health and wellbeing, as well as the environment, thanks to our innovative filtration and energy saving technology.