Implementation Associate/Senior Associate at Waymark

Waymark is a team of healthcare providers, technologists, and builders whose mission is to bring the best healthcare to people with Medicaid benefits.  Guided by the communities we serve, we bring support and technology-enabled care to help primary care providers keep Medicaid patients healthy.  We are building the tools and designing an approach to enable care to reach the patients who can benefit most.  

Our core values embody the essence of what makes Waymark a unique team today, and what we look for, nurture, and sustain as a team. We are bold builders, believing that the greatest challenges in care delivery can be solved when we harness the power of community and technology. We are humble learners, seeking feedback and perspectives different from our own, and welcome challenges to our conclusions. We experiment to improve, actively seeking data to inform decisions and to assess our own performance. We act with focused urgency, our commitment to our mission drives us to tirelessly pursue results.

If this vision resonates with you, we hope you consider bringing your creativity, your energy, your curiosity to Waymark.

About this role

As the Implementation Associate at Waymark, you will be a key player in launching new markets and expanding existing ones. You will work closely with external health plan and provider partners, as well as internal cross-functional leaders, to ensure successful implementations. In addition, you will help develop standardized, scalable processes and artifacts that enhance Waymark’s overall implementation methodology. As the second member of the Implementation team, reporting to the VP of Implementation, you will play a vital role in facilitating Waymark’s rapid growth and impact.

Responsibilities

• Implementation Strategy: Design, refine and execute comprehensive launch plans in collaboration with stakeholders, ensuring alignment with partnership agreements.
• Project Management: Oversee project planning and management across multiple work streams, including timelines, resources, and deliverables, to guarantee successful market and partnership implementations.
• Stakeholder Collaboration: Build and maintain strong relationships with health plan and provider partners, as well as internal teams, to promote open communication and effective collaboration.
• Cross-Functional Leadership: Work with diverse departments—operations, technology, marketing, compliance—to ensure all aspects of the launch are addressed and executed seamlessly.
• Onboarding and Support: Create and deliver materials and support resources for internal teams and external partners to ensure seamless integration and understanding of our services.
• Risk Management: Identify potential risks and challenges during the implementation process, proactively developing and communicating strategies to mitigate them.
• Performance Monitoring: Track performance against implementation success measures, making necessary adjustments to optimize outcomes.
• Utility Player: Manage and contribute to non-implementation “special projects” as needed.

Minimum qualifications

• Highly organized, detail-oriented self-starter.
• Comfortable with ambiguity and able to multitask and create structure. 
• Excellent communication and interpersonal skills. 
• Strong project management background with a proven ability to align diverse stakeholders.
• Systems thinker and problem solver, capable of shifting between detailed tasks and overarching goals.
• 3-5 years experience in consulting, project management, or implementation roles within the healthcare sector.
• Values teamwork and collaboration.
• Thrives in fast-paced environment. 

Preferred qualifications

• Proven track record of successful market or partnership launches.
• Proficiency in project management tools (e.g., Asana).

Salary Range:
US employees in New York City, Seattle, or the San Francisco Bay Area: $96,000 - $155,000 USD

US employees in Austin, Boston, Chicago, Denver, San Diego & Washington DC: $88,000 - $145,000 USD

US employees outside of the above listed US Cities: $85,000 - $135,000 USD

Additionally, compensation will depend on other factors, training, education, and experience.

Benefits and Other Compensation: Medical, vision, dental, basic life insurance, and stock options available for the hired applicant.  Employees also receive twenty (20) vacation days, accrued over the year and eleven (11) paid holidays throughout the calendar year. Sixteen (16) weeks of parental leave for birthing parents will also be available for use after successful completion of 6 months of employment, eight (8) weeks of bonding leave for non-birthing parents.  Employees are able to enroll in our 401(k) plan and commuter benefits plan. 

COVID Vaccination: Waymark has adopted a policy on mandatory full vaccination to safeguard our employees, our partners, and the patients we serve from the hazard of COVID-19.  As a healthcare company, we believe it is important for our employees and actions to reflect the best available science and the interests of public health.  You will be asked to attest to your COVID vaccination status before an offer of employment is made.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. Waymark is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!