Senior Manager, Compliance Governance & Operations at Vonage

 Role Purpose:

To ensure that Vonage’s commercial commitment and New Product Development processes have timely and relevant Legal & Compliance input and that processes and tools are in place to allow Vonage to operate commercially within its compliance risk appetite.

Deliverables:

• Global telecoms experience with extensive knowledge of tax, regulatory, compliance, cosec and commercial considerations for deployment of communication services
• Deep understanding of global communications products and services to deliver compliant contracting models in a wide range of countries.
• Experience in establishing operating models for telecoms businesses in new countries.
• Demonstrated structured thinking to develop relevant processes and systems to support compliance requirements within the business
• Engaging and influential communication style.

What you will do:

• Create and manage the operation of compliance governance processes and systems for NPD, customer contracts, in-life changes, and legacy issues
• Get alignment on what it means for Vonage to operate within its compliance risk envelope and:
• Collaborate with Product, Sales, and internal operations functions to coordinate governance processes to ensure efficient and effective outcomes
• Work with internal stakeholders to support them in translating regulatory oversight, contract requirements, and emerging risk into actionable requirements for  product development.
• Support Vonage’s commercial objectives by delivering an effective contracting operating model capability and associated governance
• Acquire relevant licenses and manage license requirements
• Manage the cross functional team that deliver Regulatory Reporting and License Fee payments, ensuring calculations are accurate and filed and paid in a timely fashion
• Set quality standards, build mechanisms and processes for team efficiency; create metrics by which the team tracks delivery and maintenance of compliance standards

What is Required:

•  Ten years of global telecoms experience at the product, network, regulatory or wholesale level
• Experience of compliance process management
• Demonstrated capability in designing and operating governance processes
• Strong project delivery experience, including system tools
• Familiarity with corporate secretariat and global compliance management
• People Management

Team:

• Lead the virtual team who will create the e2e compliance ecosystem as set out above
• Manage the direct team who will build and operate the processes above