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Customer Success Manager at Trufflesecurity
Customer Service | Full time
Job details
About us
TruffleHog is a popular open source tool used by security researchers all over the world to find leaky API keys and responsibly disclose them to affected companies. This provides income through bug bounty platforms like HackerOne to individuals that may otherwise have a hard time finding employment. This also prevents breaches from occurring, which can be very costly for companies to resolve.
When we founded Truffle Security Co. in February of 2021, we committed to continue to grow a community with security researchers around the world, and continue to provide free and open resources to support those that make the world more secure. We have a strong commitment to open source and to the community. We’re looking for help supporting our mission to prevent leaking credentials and build the best products for machine identity protection.
At Truffle, you’ll have the opportunity to join a fully remote, collaborative team contributing to meaningful advancements in cybersecurity.
About the role
As a Customer Success Manager at Truffle Security, you’ll be the key advocate for our customers, playing a crucial role in shaping the TruffleHog customer experience. You’ll work closely with security teams, engineers, and leadership at enterprise companies, helping them secure their environments and optimize their use of our products.
This is a high-impact role where you'll be responsible for onboarding, adoption, retention, and expansion of our customer base. You’ll develop strong relationships, provide technical guidance, and act as the voice of the customer internally, working cross-functionally with sales, engineering, and product teams to drive customer success.
What you'll be working on
- Customer Onboarding & Training – Ensure customers have a smooth and effective onboarding experience, equipping them with the knowledge and best practices to succeed.
- Account Management & Retention – Build trusted relationships with customers to drive adoption, renewals, and account growth.
- Technical Enablement – Serve as a strategic advisor, helping customers navigate security best practices and maximize their investment in Truffle Security’s solutions.
- Proactive Support & Issue Resolution – Identify potential challenges and partner cross functionally with internal teams (e.g. Engineering, Technical Support) to ensure quick resolution.
- Customer Advocacy – Gather feedback, identify trends, and influence product improvements based on real-world use cases.
- Expansion & Upsell Opportunities – Partner with Sales to identify opportunities for expansion and increased product adoption.
What we're looking for
- 4+ years of experience in Customer Success, Account Management, or a related role, preferably in a B2B cybersecurity or SaaS company.
- Strong technical acumen, ideally with experience in security tools, DevSecOps, cloud security, or developer tooling.
- Excellent communication skills with the ability to translate complex technical concepts into actionable insights.
- A proactive and customer-centric mindset, with experience driving renewals and expansion.
- Experience with CRM tools (Salesforce) and customer success platforms (bonus points for Vitally)
- Abe to balance multiple priorities with a high level of autonomy.
Salary range: The target salary range for this position is between $120,500 to $141,500, with the potential for incentive pay. Starting salary will vary based on job-related skills, knowledge, and experience. Leveling will be determined during the interview process. You may also be offered a bonus, stock options, and benefits. These salary ranges are subject to change, and we encourage candidates outside of this salary range to apply.
How we support our team
- A culture of mentorship, equity, and psychological safety – We’re committed to fostering an environment where you can thrive, learn, and feel valued.
- Competitive salary & meaningful equity – Be rewarded for your contributions with a strong compensation package and a stake in our shared success.
- Flexible paid time off – We operate with a high level of autonomy and trust, giving you the flexibility to take time off as needed—no strict limits, just the expectation that you’re meeting your commitments and getting your work done.
- 14 paid holidays – Including Thanksgiving, Winter Break, and "Truffle Holidays" when the entire company takes a well-deserved day off together.
- Comprehensive health benefits – Medical, dental, and vision coverage with 80% of premiums covered for you and your dependents.
- Remote work stipend – Get set up for success with an $800 new hire stipend and $100/month to keep your workspace comfortable.
- Health & wellness stipend – $1,200/year to support your physical, mental, and emotional well-being— we believe that feeling good helps you do great work.
- Learning & development stipend – $2,000/year to invest in your growth, whether it’s courses, certifications, or industry conferences.
- 401(k) match – We match 100% of the first 6% of your contributions on every paycheck, helping you build financial security for the future.
- 100% remote + company off-sites – Twice a year, we come together in amazing locations like Hawaii, Cabo, and the Rocky Mountains to collaborate and connect.
We’re looking for folks who are interested in being part of the journey to make the internet more secure. The internet is for all, and we believe that diverse experiences and people from all walks of life can contribute to this mission. That said, if what we’re doing resonates with your values, we’d love to have you apply even if you don’t check all of the boxes or match the job description to a tee.
Truffle strives to promote an equitable, inclusive, and psychologically-safe workplace for all who are interested in working with us. All job applicants will be considered throughout the employment process without regard to race, color, ethnicity, religion, sex, sexual orientation, gender perception/identity, age, pregnancy or parental status, disability status, or any other basis prohibited by law. If you are an individual with disabilities and reasonable accommodation is needed throughout the interview process, or to perform essential job functions, please let your recruiter know.
Lastly, we ask that all applicants consider the opportunity to answer a few voluntary demographic questions on the job application. This helps us track the inclusivity of our recruiting initiatives. Answering these questions is entirely optional and your answers will not be shared with the hiring team and will not impact the hiring decision.
Note: Our organization participates in the US federal E-Verify program. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. We do not use this information to pre-screen job applicants.
