Bilingual Voice Agent, T&E Call Center Operations at TransUnion

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Role Description

This is a position for a Bilingual English-Spanish Call Center Representative in Costa Rica. The position is remote - WFH.

• Responsible for answering inbound phone calls for all Tenant and Employment (T&E) products.
• Support customers and consumers who use T&E services to screen individuals for rental housing and employment opportunities.
• Maintain a consistently high level of knowledge regarding T&E products, services, and tools.
• Understand and demonstrate knowledge of specific T&E business processes when performing all voice operations work.
• Adhere to established processes and procedures when responding to support phone calls.
• Work with QA and team leaders to improve individual performance based on feedback and coaching.
• Manage individual performance for aux time usage and adherence to schedules.
• Perform other duties as assigned.
• Must work U.S. business hours in support of U.S. customers and consumers.
• Must be open to weekend shifts during U.S. business hours to support U.S. customers and consumers.

Qualifications

• 1-3 years of experience in an operations job role, including inbound voice customer care/support.
• Highest level of formal schooling for the specific region (High School Diploma).
• Excellent Spanish verbal, written and interpersonal communication skills, with a good command of English.
• Moderate skills in Microsoft applications.
• Must be self-motivated and a self-starter.
• Demonstrate attention to detail in all work completed.
• Proactively works to improve knowledge and adherence to company processes and procedures.
• Collaborates well with others in a team-oriented work environment.
• Adapts well to change and can adjust priorities as needed.
• Displays time management skills.

Requirements

• Understanding of U.S. credit/financial principles.
• Knowledge of USA criminal justice system/criminal background report and U.S. rental housing system/housing report (eviction) concepts.

Company Description

TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace.

• Developed innovative solutions that extend beyond core credit into areas such as marketing, fraud, risk, and advanced analytics.
• Committed to providing Information for Good® — leading to economic opportunity, great experiences, and personal empowerment for millions of people around the world.