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Senior Product Manager at Super.com
Job details
About Super.com
We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.
We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.
About this team
The Product management team at Super.com is a high-performing and fast-paced team of product managers who are passionate about creating meaningful, impactful products that help our millions of customers experience more of what life has to offer. We champion the three key pillars of successful products: data driven business outcomes, true understanding of who our customer is, and integration of magic. We are guided by “truth-seeking”, where our thirst for data driven decision making drives us to be correct rather than look good. We debate, dig deep, collaborate, and work together to uncover what our customers and the business need, how to build it, when and why to build it, and then help guide the execution to see it come to reality. We experiment routinely, and look for insights from quantitative and qualitative data wherever we can get it. We create the roadmap for where the product is going, assess the impact it has on our customers and business, and ensure Super.com is a world class product loved by millions of people. If you’re looking for a place to be challenged, be data driven, experiment, and push product strategy forward, this is it!
About this Role
This is a critical role of team lead for our cross-functional Mission Aligned Team (MAT) for fintech engagement and retention. You will be accountable for the OKRs and outcomes of your product domain in fintech activation, setup, habit, retention, and other engagement metrics, working directly with our secured card and other banking products. You will directly work with engineers, designers, data analysts, and many other cross-functional partners to develop product strategy, organize and execute sprints, and deliver outcomes. You will also invest energy into building our foundation and exploring new PMMC fits for the fintech vertical. You’ll report directly into the GPM for fintech and interface and present to executives (like the GM of fintech, and head of product) on a routine basis. We are looking for someone who is an excellent leader, drives teams to execute in ambiguous circumstances, and is able to dig deep into the data, extract key insights, and make critical decisions based on analysis. We want someone with a strong bias for action, takes ownership, and comes with solutions to problems we didn’t know existed. The teammate that will thrive in this role can sway through great storytelling, can operate deep in the weeds in sprints and ceremonies and also look up to the future, and is able to debate from a first principles and data driven perspective. You’ll experiment routinely, collaborate with research teams weekly, and completely own the roadmap for your MAT. This person is also joining a team committed to changing the landscape of finance for the underbanked and underserved in North America. If this sounds like you, let’s talk!
Responsibilities
- Drive Outcomes -Set and deliver on OKRs and the mission of the MAT, update the appropriate stakeholders as to challenges, wins, and blockers, and ultimately be held accountable for the outcomes of your team and mission. Do whatever it takes for your team to win.
- Lead The MAT & Roadmap - Be accountable for your cross-functional MAT team, their performance, and the outcomes of the team. Collaborate and lead in sprint and agile ceremonies deep in the weeds to get teams unblocked and work with the GM to plan out where the team is headed at the top level. Own the roadmap from end to end in terms of output and impact.
- Write, Launch, and Study PRDs & Experiments - Create detailed documentation for products and experiments, A/B test, smoke test, and launch in a myriad of other ways, and study the impact of these products and make decisions on outcomes. Define and study the best KPIs that define winning.
- Manage Stakeholders - Lead up and around from executives at the top level to your GPM and adjacent MAT lead teammates. Keep your vertical and product colleagues in step with you, be in step with them, and operate as an effective leader of leaders and teammates.
- Analyze, Research, and Assess - Dig deep into Amplitude, interviews, UXR research, Hotjar, and many other tools to understand the customer, their needs and jobs to be done, the performance of the product and business, and more, so that you make strong, data-driven decisions. Present insights to key leaders on a routine basis.
- Own the Experience - Take accountability for the customer experience from end to end in your domain, ensuring the customers needs are met with high quality products. Know when to compromise and put your foot down, and truly solve your customer’s problems.
- Build Customer Empathy - Research, listen to, and understand our customers and their needs along with the unique financial situations and jobs to be done they face. Actively use and engage with the product to QA what we’re building and build empathy for the people who user our products on a daily basis.
Hard Requirements
- 3+ years in B2C product management, with prior experience in engagement / retention focused product development.
- 3+ years collaborating with design, engineering, and data teams.
- Have led other teams in the past.
- Can show products in market that you’ve shipped 0 to 1 and that you’ve worked on from 1 to 10.
- Strong project management & excellent communication skills with immediate teams, engineers, designers, executives (written, oral, and presentational).
- Data driven analytical thinking, and back statements up with facts and examples.
- Ability to thrive in ambiguity with a strong bias for action.
- Humble, flexible, and willing to jump into weeds and able to jump back up to the right altitude. Gets your hands dirty in execution mode routinely and then shifts to think about what is ahead in 3 months.
- Background in financial products, with consumer mobile fintechs, or similar.
Soft Requirements
- Background in data analytics or engineering.
- Experience with earnings products (e.g. save to earn, play to earn, etc)
- Mastery of product management principles (e.g. Reforge, PMMC fit, etc)
- Experience working directly with Amplitude, Figma, Jira, Notion, Looker, and Google Suite
- Deep understanding of subscription and membership models and space.
- Experience with UXR and customer, competitive, and market research.
We've got you covered!
- Competitive salary packages, equity options, great benefits from day one, wellness budgets, as well as personal and team-level development budgets
- We are remote first – you have the flexibility to work from around the world and the hours that make sense for you– so that you can do your best work while living life on your own terms
- Other perks include: unlimited PTO, recharge days, travel discounts on SuperTravel, Weekly UberEats credit, annual company offsite
- We welcome new family additions with generous parental leave and a flexible return-to-work plan
- This is just scratching the surface– see our careers site for a more detailed overview of our perks & benefits
We Believe in Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.
