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Associate, Provider Success - Bilingual in Spanish at Stellar Health
Customer Service | Full time
Job details
About Stellar Health:
Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes.
At Stellar Health, we help primary care providers put patient health first. Our platform - a mix of technology, people, and analytics - supports providers at the point of care, delivering real-time patient information, activating practice staff, and empowering providers and care teams with incentives that reward the work they are already doing to keep patients healthy. Using the Stellar App, our web-based, point-of-care tool; practices receive a simple checklist of recommended actions that support the best quality care. Providers and care teams are then paid monthly for each action they complete, and Payors save money in reduced healthcare costs along the way.
Stellar is a US-based Health-tech backed by Top VCs (General Atlantic, Point72, & Primary Venture Partners) with an established product & proven operating model. We’ve shown that we make a real difference for physician practices and their patients.
About the position:
The Provider Success Team works directly with primary care providers and Medical Groups who have opted into the Stellar Health Program. Provider Success Associates focus on driving engagement and performance outcomes with stakeholders. Associates work directly with practice staff and Medical Groups to ensure they are completing critical actions for patients both within the Stellar app and also for other aspects of the Stellar Program. This role requires that you act as a trusted, strategic partner to various end users, helping them prioritize across multiple workflows.
What you’ll do:
- Work with a slate of Medical Groups and the providers, practice managers, and care team staff members who work at a Group to integrate the Stellar Health platform into a Group’s day to day workflows.
- Work with Provider Implementations to ensure a group is effectively onboarded and bought-in to the Stellar Program
- Use analytical tools and qualitative insights to assess practice performance over time and guide improvement on specific goals
- Partner closely with account management counterparts to align provider performance with key customer success metrics
- Translate in-depth understanding of provider and practice staff needs into critical insights for product development
- Execute on strategies to help providers engage more successfully with Stellar and deliver better outcomes
- Act as a Stellar Ambassador with clients and with other healthcare stakeholders
What you need to have:
- 1-2 years of professional experience in a healthcare oriented environment
- Prior experience in relationship management, sales, or customer success preferred
- Drive to succeed - sees problems and barriers as opportunities
- Great interpersonal skills - communicates value clearly and persuasively
- Ability to build relationships and influence behaviors
- Ability to think strategically and and critically to solve tough problems
- Can glean insights and make decisions based on data
- Strong working knowledge of Excel
- Prior experience with GSuite or Office365 (familiar with modern tech stacks)
Who will love this job:
- You get things done and you love working in a dynamic environment; we move quickly and we need a teammate who will too
- You thrive on helping others and owning successful outcomes
- You are a team player and understand collaboration and accountability are key
- You understand, appreciate and enjoy responsibility
- You are excited by a challenge - you love solving tough problems and getting to the win
Pay:
The salary range for this role is $63,000 - $80,000 and will be eligible for a quarterly performance based bonus. Where a new hire falls within this range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Stellar's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Stellar rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.
Stellar reserves the right to change our compensation bands at any time.
Perks & Benefits:
Stellar offers a carefully curated selection of wellness benefits and perks to our employees:
- Medical, Dental and Vision Benefits
- Unlimited PTO
- Universal Paid Family Leave
- Company sponsored One Medical memberships and Citibike memberships
- Medical Travel Benefits
- A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations
- Stock Options & a 401k matching program
- Career development opportunities like Manager Training, coaching, and an internal mobility program
- A broad calendar of company sponsored social events that for our in-office and remote employees
Diversity is the key to our success. Stellar Health is an equal opportunity employer and we are open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.
We believe that diverse teams -and the different identities, cultures, and life experiences our team members bring to the table- enable us to create amazing products, find creative solutions to interesting problems, and build an inclusive working environment.
Stellar Health Employment Privacy Notice
At Stellar Health, your privacy and security as a job seeker is a priority no matter where you are in the interview process. As recruiting scams have become more prevalent, please take note of the following practices to ensure the legitimacy of any interaction with our team.
- Please note that any communication from our recruiters and hiring managers at Stellar Health about a job opportunity will only be made by a Stellar Health employee with an @stellar.health email address.
- Stellar Health does not utilize third-party agencies for recruitment services and does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information.
- We will not ask you to provide personal or financial information, including, but not limited to, your social security number, online account passwords, credit card numbers, passport information, and other related banking information until we begin onboarding activities, which will be coordinated by a member of the Stellar Health People Ops Team with an @stellar.health email address.
If you are ever unsure whether you are in contact with a legitimate Stellar Health teammate, please contact people-team@stellar.health. If you believe you've been a victim of a phishing attack, please mark the communication as “spam” and immediately report it by contacting the U.S. Federal Trade Commission.
