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Spanish Customer Support at speakit

Job details

On behalf of our client, we are seeking a Spanish-speaking Customer Service Representative to join their dynamic team, with the flexibility to work from home in Serbia. If you are a proactive problem-solver with excellent communication skills and a passion for delivering outstanding customer support, this is a fantastic opportunity to grow your career in an international environment!

Responsibilities

  • Identify and assess customers’ needs
  • Provide accurate, valid and complete information by using the right methods and tools
  • Meet personal/customer service team targets
  • Keep records of customer interactions, comments and complaints
  • Communicate promptly, professionally and effectively with customers, utilizing all communication methods – including email, phone and webchat
  • Ensure that incidents are resolved in a timely manner to meet defined departmental service level targets
  • Enhance customer experience by gathering customer feedback and share with the Product teams

Requirements

  • Native or near native Spanish speaker
  • B2-level English
  • Passion for customer support, competitive and a risk-taker
  • At least a high school diploma or completed vocational training
  • Previous experience on customer sector will be considered positively

Benefits

  • Salary: 1.182 euros gross/monthly
  • Monthly performance bonus
  • Private Health Insurance
  • Fit pass
  • Excellent growth opportunities in a multinational industry leader
Apply now