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Digital Success Account Manager at Secure Code Warrior

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Job details

About Secure Code Warrior
We are making the world more secure by changing the way developers write code. 
We make increasing a developer's secure coding skills a positive and engaging experience. That makes us the developer-chosen solution. We are successful because we take that human-led approach with our Learning Platform, providing positive skills-based pathways for developers in the language framework of their choice. 
Through inspiring a global community of security-conscious developers to adopt this preventive, secure coding approach, our mission is to build the first Developer Risk Platform; pioneer a human-led, people-first solution for security upskilling, eliminating poor coding patterns and common vulnerabilities for good.
Founded in 2015 out of Australia, we are a truly global company with employees all across the globe including Australia, America, Belgium, England, Iceland and more. 

About the Role:
We’re looking for a motivated and high-potential Digital Success Account Manager to join our Customer Success & Retention team. This is a role ideal for someone early in their SaaS / tech career who’s eager to learn quickly, make an immediate impact, and grow within the organization.
As a Digital Success Account Manager, you’ll manage a global portfolio of lower-spend customers within our Digital segment, where companies can range in market sizes from Enterprise, Midmarket, Small-Medium Business (SMB), and even Very Small Business (VSB). These customers don’t have a dedicated Customer Success Manager, so your work will be critical in driving product adoption, customer experience, identifying & driving growth opportunities, and supporting renewals and retention.


What You'll Do:
  • Drive success across hundreds of accounts using digital and traditional engagement tactics (phone, email, and content delivery)
  • Monitor customer health and product usage to spot retention risks and growth potentials
  • Support post tech-touch onboarding and ongoing education through self-serve resources and targeted communications
  • Identify and nurture growth opportunities, working to hit quarterly assigned expansion targets
  • Identify churn risks and coordinate timely interventions across the SCW team, working to hit quarterly assigned retention targets
  • Assist with renewal processes and ensure customer retention across the different regions
  • Collaborate with Customer Success, Renewals, Sales, Product, and Marketing teams to improve the customer experience and share insights from customers to inform internal teams and influence product innovation


    • What We’re Looking For:
  • 1–2 years of experience in a customer-facing or SaaS role (Sales, Customer Success, Support, etc.) 
  • Strong work ethic, attention to detail, and high sense of urgency to perform at a high level
  • Excellent written communication and organization skills
  • Curious, proactive, and eager to grow in a fast-paced environment
  • Comfortable working with data to guide decision-making and prioritization
  • Familiarity with systems such as Salesforce, ChurnZero, Tableau, Slack, Google Workspace
  • Experience supporting customers through tech-touch or digital-first approaches
  • Interest in SaaS metrics, customer journeys, or product-led growth
  • Background in customer lifecycle communications or retention strategy


    • Why This Role:
  • High-impact role within a dynamic company
  • Fast growth potential and clear career path into Customer Success, Renewal Management, or Sales Management
  • Hands-on experience with account management, customer strategy, retention, and expansion
  • Opportunity to work cross-functionally and make your mark on a critical customer segment
    • Apply now
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    Secure Code Warrior

    Updated 2025-05-21T22:51:25.000Z

    Apply now