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Ongoing Relationship Manager | Game Services at PTW

Job details

Title: On-going Relationship Manager, Game Services

Location: Remote, Anywhere in North America

Department: Account Management, Game Services

Contract: Full-Time, Permanent

Salary: Highly Attractive with uncapped Sales Incentive Plan

Start: ASAP

PTW is looking for a Ongoing Relationship Manager to manage our existing business, grow new business revenue within the video games industry in North America. This individual must be a consultative and highly motivated Relationship Manager, who will cultivate and build long term relationships with developers and publishers, present PTW/1518 services, liaise with operations, negotiate, and manage client relationships.

This position is perfect for an engaging, personable, enthusiastic, and results-orientated individual, with an eye for detail. Growth will be driven through relationship building and surpassing existing business revenue targets. The successful candidate will have a track record in surpassing expectations through cultivating and growing relationships. They will have an in-depth knowledge of the video games industry, an understanding of the challenges clients face, and a genuine passion for games.

This is an individual contributor role and candidates must have knowledge of video games.

What you’ll be doing

  • Managing relationships with our existing business accounts within the North America games services market
  • Attending client meetings, presentations, trade shows, etc.
  • Presenting PTW/1518 services in line with briefs
  • Creating effective solutioning which matches back to client requirements
  • Cross-selling PTW services to our existing clients
  • Working with Delivery and several support teams to maximize time spent engaging with clients


  • 5 years experience in account management
  • Proven track record of exceeding targets through building relationships
  • Excellent presentation, communication and interpersonal skills
  • Ability to forecast opportunities
  • Must be self-motivated
  • An organized individual with a passion for gaming and experience of CRM tools
  • Motivation, creativity, adaptability, unquestionable ethics, integrity and team player.
  • Strong 360-degree strategic thinking.
  • The ability to influence and drive results in a complex business environment, including the ability to communicate and influence all levels from senior executives to working groups and all functions.
  • Account management experience within the games industry is essential for this role



  • Competitive base salary Working with people creating cutting edge interactive entertainment Excellent OTE with % based commission package Group pension scheme and death in service benefit Dynamic and entrepreneurial culture Video games focused environment The opportunity to work with video games pioneers creating cutting edge interactive entertainment

Who we are

PTW is a boutique games services company that provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.

We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.

Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.

In summary, we connect and bring fun to the world.

Welcome to PTW, Family of Brands

About the company

Established in 1994, we have over 20 years of experience in providing Quality Assurance, Engineering, Voice & Audio Production, Localization, Translation, and Customer Support services. Our linguistic services cover over 40 of the world’s languages.

Originally founded in Japan, we’ve expanded throughout the world and our global footprint now consists of over 35+ studios spanning 11 countries on 3 continents. With our corporate headquarters in San Francisco, USA, and Nagoya, Japan, we have studios in the UK, US, Canada, Romania, Japan, India, Korea, China, Taiwan, Malaysia, and Singapore.

Our people make our company special. We’re brilliant, because our people shine. We’re passionate, because our people love what they do. And we’re innovative, because our people always want to do things better. We’d love you to join us. So why not get in touch?

We’re people focused

We support our people, and create strong relationships founded on mutual respect.

We’re client committed

Our main aim is to advance our clients’ businesses, and enhance their customers’ satisfaction.

We’re innovative

We create unique solutions that are brimming with ideas, backed up by effective problem solving for even the most challenging requirements.

Apply now