Account Management Coordinator at PEARL GmbH

Job Position: Account Management Coordinator

Work Arrangement: Remote (Philippines)

Job Type: Full-time, Entry-Level, Independent Contractor

Salary Range: up to 75,000/month

Work Schedule: 40 hours per week, with core hours between 9 AM – 5 PM PHT

At Pearl, we’re more than just recruiters—we’re connectors. We’re looking for bright, motivated individuals to join our team and help us match top talent with high-growth startups and established companies in the US and EU. Working with Pearl means not only contributing to the success of our clients but also playing a key role in shaping our mission and culture.

Why Work with Pearl Talent? At Pearl, we prioritize growth, flexibility, and collaboration. As part of our internal team, you’ll work with a diverse, talented group of professionals who are passionate about connecting great companies with amazing talent. We offer opportunities for personal development, mentorship, and career progression, all while maintaining a balanced, flexible work environment.

As an Account Manager Coordinator at Pearl Talent, you will play a vital role in supporting our Client Success Team. You’ll work closely with the Account Manager to ensure effective management of client accounts while also handling various administrative tasks. This position is perfect for an entry-level candidate eager to learn and contribute to our mission.

Your efforts will help maintain healthy client relationships, enhance operational efficiency, and support the growth of Pearl Talent by ensuring that our clients receive exceptional service.

Client Relationship Management

• Establish and maintain strong relationships with clients, becoming their trusted point of contact. Understand clients' goals, challenges, and needs, and proactively address them.
• Communication: Regularly engage with clients via email, phone, video conferences, and other communication channels to maintain an open line of communication.

People Knowledge

• Talent Expertise: Develop a deep understanding of our talent pool and the unique skills, experiences, and attributes our candidates bring.
• Client Guidance: Advise clients on best practices on managing teams effectively based on their specific needs, ensuring successful placements and high satisfaction.

Account Growth and Upselling

• Opportunities: Identify and pursue opportunities for upselling or cross-selling additional recruitment services to existing clients.
• Collaboration: Work with the sales team to explore potential avenues for client account growth.

Issue Resolution

• Liaison Role: Act as a liaison between clients and internal teams to address and resolve any issues or concerns.
• Satisfaction Assurance: Ensure timely and satisfactory issue resolution to maintain client satisfaction.

Client Feedback and Reporting

• Feedback Collection: Gather and analyze feedback from clients to help improve our recruitment services and candidate pool.
• Reporting: Create and maintain reports on client success metrics and key performance indicators.

• Documentation: Maintain records, client files, and relevant documentation to support client management activities.
• Scheduling: Organize meetings, calls, and follow-ups with clients and internal teams as needed.
• Assistance: Provide additional support on tasks that may arise unexpectedly, ensuring seamless service delivery.

• Project Coordination: Manage timelines, set clear objectives, and ensure all project milestones are met.
• Resource Allocation: Coordinate with relevant departments to allocate resources and track project progress.
• Reporting and Updates: Keep clients informed of project developments and any adjustments to the timeline, ensuring transparency throughout the project lifecycle.

Requirements

Must-Have:

• Experience: At least 2-3 years of proven experience in client success, account management, inside sales, or related roles.
• Remote Ready: You’re a pro at remote work, comfortable with the latest tech tools, and can collaborate seamlessly with a distributed team. Self-motivated and adaptable to remote work environments.
• Organized Chaos Tamer: You thrive in fast-paced environments, juggle multiple tasks effortlessly, and stay calm under pressure. Able to work independently and manage your own schedule effectively.
• Discretion is Your Middle Name: You handle sensitive information with the utmost confidentiality and professionalism.
• Tech-Savvy: Proficient in tools like ClickUp, Notion, and Canva, along with Microsoft Office Suite, Google Workspace, video conferencing platforms, and CRMs.
• Exceptional English Communication: Your written and verbal communication skills are top-notch, making clarity and professionalism your signature.
• Solver: Strong problem-solving and conflict-resolution abilities, with a proactive approach to tackling challenges.

Benefits

• Competitive Salary: Up to PHP 38,000 per month, based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

1. Application
2. Screening
3. Skills Assessment
4. Top-grading Interview
5. Final Interview
6. Job Offer
7. Onboarding

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.

Pearl Talent is a US-based start-up that helps the top 1% of talent worldwide land long-term roles at fast-growing companies in the US and EU.

Founded by Monty Ngan and Isaac Kassab, Pearl Talent helps operators all around the Philippines, Latin America, and South Africa get staffed into companies backed by Y Combinator, Sequoia, a16z, General Catalyst, and more.

We believe that even though opportunity isn’t created equal in the world, ambitious talent is.