Registry Program Manager at PatientIQ

PatientIQ is a fast-growing health tech company empowering healthcare providers, industry, researchers, and others to collaborate on the mission to improve patient outcomes. PatientIQ is headquartered in Chicago and backed by top-tier west coast venture capital, major hospital investors, and others.

 

ABOUT THE ROLE

We are seeking a highly organized and detail-oriented individual to join our team as a Registry Program Manager. In this role, you will be responsible for the development, implementation, and management of our registry programs.

 

ROLE RESPONSIBILITIES

• Customer Relationship Management:
• Serve as the primary point of contact for registry customers, ensuring PatientIQ meets their needs and exceeds their expectations.
• Develop and maintain strong relationships with key customer stakeholders at all levels.
• Conduct regular check-ins and quarterly business reviews with customers to highlight program metrics, assess satisfaction, and identify opportunities for improvement.
• Program Oversight and Management:
• Work with customers to develop new registry programs, including defining program objectives, designing data collection workflows, and establishing data governance policies.
• Oversee registry program implementation and ongoing management, ensuring they align with customer goals and objectives.
• Coordinate with internal teams, including sales, product development, and customer support, to deliver seamless program execution.
• Implement quality assurance processes to monitor data accuracy, completeness, and consistency, and develop strategies to address any issues identified.
• Monitor program performance and provide regular updates to customers, highlighting successes and areas for enhancement.
• Provide training and ongoing support to registry users to ensure they can effectively utilize the registry for their specific job functions.
• Data Analysis and Reporting:
• Utilize PatientIQ's platform and BI tools to analyze registry data and generate actionable insights for customers. 
• Prepare comprehensive reports and presentations demonstrating registry programs' value and impact.
• Collaborate with customers to develop customized dashboards and metrics that align with their specific needs.
• Business Development:
• Identify opportunities to expand existing registry programs and introduce new offerings to customers.
• Work closely with the sales team to support business development and pre-sale efforts for new registry partners.
• Stay informed about industry trends and best practices to position PatientIQ as a thought leader in registry management.
• Process Improvement and Collaboration:
• Contribute to the development and improvement of internal processes and tools to enhance program efficiency and effectiveness.
• Work with cross-functional teams to ensure the successful delivery of registry programs and customer satisfaction and foster a collaborative, high-performance work environment.

Requirements

IDEAL QUALIFICATIONS

• Bachelor's degree in a relevant field (e.g., public health, health informatics, epidemiology), advanced degree preferred.
• Proven experience in program management, particularly in the development and management of registry programs.
• Strong understanding of data management principles and best practices, including data governance, security, and privacy.
• Experience with database management systems and data analysis tools (e.g., SQL, Python, R).
• Excellent communication and interpersonal skills, with the ability to effectively engage and collaborate with diverse stakeholders.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Benefits

WHY WORK HERE?

• Great Benefits - top-notch health, dental and vision insurance. Additional perks available including 401K.
• We are Mission-Driven - our team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes.
• True Idea Meritocracy : Great ideas win out. We encourage all team members to challenge the status quo because our mission demands it.
• Flexible Time Off - we trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up.
• World-Class Team - we’re at the top of our industry because of our employees. They’re the best investment we can make, and we never forget that.

Fast-Growing - we are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes.

 

PatientIQ is a cloud-based software platform and patient engagement technology that automates the collection of patient reported outcomes. It also offers procedure-specific education modules to help prepare patients for treatments and proactively monitors their recovery. The platform's built-in analytics and biostatistical modeling engine generates actionable insights for quality improvement, research and marketing purposes. The collected data can also be used to collaborate and benchmark with other institutions. The software comes with full-service support and is easily configurable around organization-specific workflows.