Data Analyst - Customer Data Management at Omnissa Costa Rica S.R.L.

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Role Description

The primary responsibility of this role is to manage and resolve day-to-day data-related cases in Salesforce (SFDC), ensuring data accuracy, consistency, and compliance with internal data governance policies.

• Manage and resolve data-related cases in Salesforce (SFDC)
• Maintain the integrity of customer, partner, and account master data across systems
• Engage with business stakeholders to understand data improvement and focus areas of business for Information Management
• Document data management processes and procedures
• Gather and analyze business requirements and critical data elements
• Deliver recommendations for business process improvements and implement them
• Work with cross-functional stakeholders for issue resolution
• Experience with ERP/CRM applications, Oracle Cloud, Salesforce.com
• Exhibit accountability, ownership, and decision-making capabilities
• Hands-on experience in mastering customer data for the organization
• Prioritize tasks, manage workload, and handle escalations
• Strong verbal and writing skills, ability to work in teams
• Identify improvement opportunities and define new processes as applicable
• Good office software skills (e.g., Excel, Access, Visio, PPT)
• Exposure to building playbooks, SOPs, and KPIs is an added advantage
• Excellent knowledge of proactive data analysis in conjunction with business needs
• Good understanding of Customer, Transactions, and Products domains
• Strong experience in Salesforce.com
• Knowledge of data cleansing and standardization tools is an added advantage
• Strong knowledge of Customer MDM and integration processes across Salesforce and Oracle Cloud

Qualifications

• 3+ years of industry experience in business data analysis
• Attention to detail and strong personal organizational skills
• Ability to work in a fast-paced, high-volume environment
• Flexible and resilient, comfortable with ambiguity
• Excellent communication skills, both verbal and written

Requirements

• Proven ability to provide guidance and make decisions that require judgment
• Experience with identifying improvement opportunities
• Strong experience in Salesforce.com

Benefits

• Comprehensive digital work platform enabling secure, personalized experiences
• Opportunity to work in a company recognized as a leader in its field

Company Description

Omnissa is the digital work platform leader, trusted by thousands of organizations worldwide as the former VMware End-User Computing business. We make digital work, work – for businesses and their people.

• Comprehensive digital work platform that simplifies work
• First AI-driven digital work platform for smart, seamless, and secure work experiences
• Consistently positioned as a leader in Gartner’s Magic Quadrant for Desktop as a Service (DaaS)
• Recognized as a leader in IDC MarketScape reports for EUC
• High ratings and positive reviews on platforms like Gartner Peer Insights and TrustRadius
• Committed to building a diverse workforce that reflects the communities we serve