Other Remote jobs you may be interested in
Senior Technical Success Manager
Customer Success Manager
Customer Service Representative
Certified Microsoft 365 Administrator with Customer Care Expertise
Client Operations Coordinator
Bilingual Client Retention Specialist
Re-Training & Re-Implementation Associate at Mekari
Customer Service | Full time
Job details
Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.
In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.
Job Description:
- Lead the end-to-end re-training and re-implementation process for Mekari software products, catering to both existing and former clients.
- Design and deliver engaging product training sessions and demonstrations tailored to specific client needs.
- Facilitate regular client reviews, gather new requirements, and leverage consultative discussions to ensure program effectiveness and project success.
- Provide expert consultancy on best practices for utilizing Mekari software functionalities to maximize benefits.
- Troubleshoot client issues and offer solutions to optimize their experience with Mekari software.
- Analyze client data and usage patterns to identify challenges and opportunities for improvement.
- Configure and set up Mekari software applications to meet client needs.
- Gather client requirements for re-implementation and develop a comprehensive plan.
- Handle administrative tasks, including generating weekly reports to track progress and outcomes.
Job Requirements:
- Bachelor’s degree in any major.
- Minimum 1-2 years of experience in training, business development, aftersales, or a related field (e.g., customer success, technical support) within a SaaS/Tech company.
- Strong instructional design, delivery, analytical, and problem-solving skills.
- Ability to adapt training content to diverse learning styles and client needs.
- Comfortable working with numbers and interacting with clients.
- Excellent written and verbal communication skills to effectively engage with clients and stakeholders at all levels.
- Strong interpersonal and teamwork skills to collaborate effectively with internal and external stakeholders.
- Familiarity with Mekari software products and their functionalities (a plus).
- Proficiency in CRM tools, corporate productivity platforms, and web presentation tools (e.g., Microsoft Office, G Suite).
- Experience in handling marketing campaigns is a plus.
- Fluency in English is a plus.
What You Will Get:
1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours and remote work culture with free co-working space services.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to take part in growing Indonesia's no. 1 SaaS company
Don't forget to check our Recruitment FAQ at bit.ly/RecruitmentFAQ-Mekari [ENG] or bit.ly/RekrutmenMekari-FAQ [INA] to find the answers to commonly-asked questions regarding our recruitment process.
We wish you the best. Hope to see you around soon!
