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Virtual Assistant - Social Media at Mechanism Ventures
Customer Service | Part time
Job details
Live it Up is an exciting early-stage startup with the mission to make it easier for everyone to live a healthy life. We believe that 'health' goes beyond the absence of disease; it encompasses physical, mental, and social well-being. Our natural supplement powders from organic superfoods, like our best-selling Super Greens, help bridge the nutrition gaps for many Americans.
At Live it Up, social media is a crucial part of our mission to connect with our audience and build a strong, engaged community. The way we manage our social platforms will not only influence our brand’s visibility but will also play a pivotal role in driving our growth. Social media is the face of our brand, and how well we communicate, engage, and build relationships with our followers will determine our success.
Our success hinges on how effectively we utilize social media to not just engage but to cultivate lasting relationships with our audience. Our followers and community are our greatest asset, and fostering meaningful, consistent interactions with them is crucial to our long-term success.
This role will be at the forefront of our social media interactions, ensuring all communications—whether they are direct messages or comments—are handled with care. This position is pivotal for directing customers to the appropriate channels, such as our customer service team for support, or our marketing team for brand partnership opportunities, or responding to general feedback from users on social media users who interact with our content. By effectively managing these interactions, you will help maintain and enhance the reputation of our brand, making sure every community engagement is meaningful and aligns with our broader business objectives.
What You’ll Do:
- Manage and oversee daily activities on our social media accounts (e.g., Instagram, Facebook, Twitter, LinkedIn, TikTok, etc.).
- Respond to comments, messages, and interactions in a timely and professional manner.
- Stay up-to-date with platform updates, tools, and best practices for organic social media strategies.
- Monitor social media trends and competitor activity to identify opportunities for growth.
- Collaborate with our Growth and CS Teams to align social media efforts with broader marketing and customer service initiatives.
- Conduct internet research and summarize information on spreadsheets.
- Identify opportunities for process improvements and contribute to enhancing the overall customer experience.
- Manage various other social media-related administrative tasks for the business as needed.
Who You Are:
- You have keen attention to detail and perform quality work with speed.
- You are tech-savvy, and can quickly learn new tools and processes.
- You are a strong, proactive communicator and work well both independently and as part of a team.
- You are curious and eager to learn and master new skills.
- You are resourceful and can make smart decisions within ambiguity.
- You have grit, integrity, and resilience.
- You are trustworthy, conscientious, and confidential to protect privacy.
- You have a test-and-learn mindset, and you are flexible and adaptable.
- You are humble, receptive to feedback, and never afraid to ask for help.
What You’ll Bring:
- Excellent command of written and spoken English (spelling, grammar, and syntax) to engage professionally with customers and team members.
- A minimum of 3 years of experience in remote General Virtual Assistant work and Social Media Management.
- Proven experience in managing social media accounts for a business or brand.
- Strong understanding of social media platforms and trends (Instagram, Facebook, Twitter, TikTok, YouTube, etc.).
- Ability to engage with and grow a social media audience organically.
- High proficiency and comfort in Slack, Zoom, Google Workspace tools (Gmail, Docs, Sheets, Calendar, etc.), and CRM platforms (Zendesk, Gorgias, or similar) are required.
- Strong organizational and time management skills.
- Familiarity with social media management tools (e.g., SproutSocial, Hootsuite, Buffer, Later) is a plus.
- Startup experience or experience in other scrappy, fast-paced environments is strongly preferred.
Location and Time Commitment:
This is a part-time role, requiring a minimum of 25 hours per week. You must be available to work during the following hours:
Training Period
Monday to Friday: 10:00 AM to 1:00 PM ET
Post-Training:
Monday to Friday: 11:00 AM to 3:00 PM ET
Saturday and Sunday: 11:00 AM to 2:30 PM ET
This is a fully remote position. You can work wherever you’re most productive, so long as you have a quiet and professional workspace.
Compensation:
This part-time position pays $5/hour USD.
