Account Manager at Linus Health

Linus Health is a Boston-based digital health company focused on transforming brain health for people across the world. By advancing how we detect and address cognitive and brain disorders – leveraging cutting-edge neuroscience, clinical expertise, and artificial intelligence – our goal is to enable a future where people can live longer, happier, and healthier lives with better brain health.

We are a team of 115+(and growing!), embarking on an exciting period of accelerated growth.  We invite collaborative, self-driven and impact-oriented professionals to join our dynamic and fast-growing team.

Does this sound like an innovative & disruptive start-up where you could see yourself?  If so, please continue reading…

The Role:

We are seeking an Account Manager to join our Customer Success team who will report into our VP of Customer Success, Healthcare Delivery. In this role, you will own our Independent Physician Practices and Medical Group customer relationships and retention(Post sale). The Account Manager will build, nurture and maintain the post-implementation relationships with customers to ensure long-term partnership.  If you have a desire to help others, an interest in technology, and passion for the customer experience, this could be the perfect opportunity for you. 

What you'll Do:

• Be a trusted advisor to our customers as a subject matter expert in the Linus Health platform
• Build healthy long-term relationships with customers
• Lead and participate in assigned customer check-ins, building rapport with customers, including QBRs
• Build customer reference program and assist in marketing documentation efforts
• Create strategies and customer outlooks around retention
• Work quickly to address and resolve any customer escalations
• Cultivate proactive support culture and processes for scale 
• Assist in training and education as needed
• Identify trends to address with the client or internally to improve customer experience and workflow
• Other support related special projects as assigned 

About You:

Must Haves:

• 2-4 years of customer relationship experience within the healthcare space, preferably within digital health and/or prior experience working with physician practice groups
• Demonstrated history of excelling beyond customer expectations
• Passionate about customer success and supporting high-quality deliverables, and determined to drive long-term customer value
• Effective communication and interpersonal skills 
• Ability to build and maintain relationships 
• Ability to manage and meet customer retention goals
• Effective time and task management
• Attentive to detail and organized
• Self-motivated, flexible and able to manage several jobs at one time
• Excited and energized working in a fast-paced environment and navigating ambiguity
• Prior experience in account management or client implementations 

Nice To Haves:

• Digital Health experience working with SaaS products, software or related technology
• Experience working with Apple products
• Experience working with CRM (Salesforce) and Project Management tool (Smartsheets)
• Experience in Independent Physician Practices and Medical Group setting

What We Offer:

• As a brain health company, an opportunity to have a lasting impact on the way people and communities engage with brain and mental health, and even to affect the prognosis of people’s mental and brain health trajectory(pretty powerful stuff if you ask me!)
• A mission-driven environment where all 115 (and counting) employees strive to exemplify our core values every day
• Competitive compensation packages that include an annual discretionary target bonus incentive as well as valuable equity
• Unlimited PTO — We know this can work both ways, however our leadership team does an excellent job at encouraging people to take PTO
• A sincere and deep appreciation for the importance of mental health. We have recently implemented a “monthly flex day” where employees are encouraged to take time away from work to rest, recharge & reset.
• A peer-to-peer recognition program: Celebrating our employees hard work and success is in our DNA!
• Employee Referral Incentive program
• A robust healthcare package that includes medical, dental & vision benefits as well as a 401(K) program where Linus will match up to 6% of employee contributions.

Please note that we are not using external or 3rd party agencies for this role, nor do we accept unsolicited resumes. Please respect the fact that we are not using agencies and refrain from reaching out directly to our People Ops & talent team(s) and any individuals in management who may be hiring for this role.

Linus Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability or any characteristic protected by law. We believe that diversity is critical to the growth of our company and understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodations for candidates with disabilities during the recruiting process. If you are in need of assistance due to a disability, please contact us.