Project Manager at Instructure
Job details
Instructure was founded to define, develop, and deploy superior, easy-to-use software (and that's what we did / do / will keep on doing.) We are dedicated to the fight against iffy, mothbally, shoddy software. We make better, more usable tools for teaching, learning and employee development (you know, stuff people will actually use). A better connected and more open edtech ecosystem. And more effective ways for everyone everywhere to access education, make discoveries, share knowledge, be inspired, and do big things. We accomplish all this by giving smart, creative, passionate people opportunities to create awesome.
At Instructure, Project Managers deliver pivotal services to ensure the smooth implementation of Instructure products and services. They are responsible for overseeing the entire project lifecycle, maintaining clear communication lines between customers and project members, and ensuring Instructure products and services are delivered in a timely, efficient and structured manner supportive of the customer’s project goals.
About the Role
Project Planning & ExecutionDefine project scope, objectives, and timelines, ensuring alignment with client goals and organisational prioritiesDevelop detailed project plans, timelines, and resource allocation strategiesEnsure milestone and project task forecasting is kept up-to-date, and timecards are recorded accuratelyManage time effectively with customer scheduling, and spending appropriate time in preparation and follow-upMaintain detailed project documentation, including timelines, progress reports, and risk management plans
Team & Resource ManagementManage and track team workloads, ensuring that resources are allocated efficientlyIdentify areas where additional support, training, or consulting are needed and refer to Sales, Services, and/or CSM teams effectively
Stakeholder Communication & Client RelationsAssume the role of a customer’s trusted advisor regarding the implementation process and its best practicesLead project meetings, engaging with key project stakeholders and facilitating effective communication between internal teams, clients, and external stakeholdersMaintain positive relationships with clients, understanding their needs and ensuring project milestones are metProvide regular status updates to clients and stakeholders, ensuring transparency and effective communication
Issue Resolution & Risk ManagementAct as the primary point of contact for project-related issuesIdentify potential risks and proactively develop mitigation strategiesTroubleshoot and resolve project issues, ensuring minimal disruption to timelines and deliverablesAbout You
Bachelor’s or Master’s degree in related field (e.g., communication, education, information technology)3+ years of experience with project management in an enterprise software environment (preferably SaaS) Project management qualification (e.g., Agile PM, CAPM, PMP, PRINCE2)Demonstrated track record of successfully leading projects across multiple products (often concurrently)Impeccable attention to detail with excellent communication skills, including verbal, written and presentation skills, both with technical and non-technical audiencesExperience working with remote/distributed teams; travel and out of hours work may be requiredProven ability to work effectively, independently, and in a team-based environmentITIL certificationKnowledge of the education technology industryProject management experience in Australia or New Zealand
