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Data Scientist, Hopper CS Analytics at Hopper
Software Development | Full time
Job details
We’re seeking a highly skilled and experienced Data Scientist to join our CS Analytics team. The ideal candidate will have a strong background in SQL, Python, GCP, Airflow, Tableau, Amplitude, and Data Science, focusing on Natural Language Processing NLP.
We are looking for someone who has demonstrated experience in a reputable organization and aligns with our company culture. This role requires someone capable of handling complex data challenges, building and maintaining data pipelines, and providing actionable insights to drive business decisions.
You may be a great fit for our team if you’re a curious self-starter who thrives in ambiguity, is passionate about exploring the intersection of real business problems with huge (and often messy) data sets, and finding effective ways to simplify and focus on practical opportunities to deliver significant value to our customers.
What would your day-to-day look like
- Frame and perform complex exploratory analyses to enhance our understanding of Hopper users, focusing on key drivers of conversion, retention, and overall user engagement.
- Manage the entire data science lifecycle from data extraction, transformation, and analysis to model development and deployment, collaborating closely with product, engineering, and operations teams to deliver customer-centric products.
- Apply advanced data science principles, particularly in NLP, to support ongoing projects, providing insights from unstructured data sources.
- Develop and maintain sophisticated dashboards for tracking product experiments, monitoring business unit performance, and analyzing key metrics using tools like Amplitude, Tableau, and BigQuery.
- Translate complex analytical findings into clear, actionable insights that non-technical stakeholders can easily understand, ensuring alignment across teams and facilitating data-driven decision-making.
An ideal candidate has
- Extensive experience with SQL for relational database management and complex querying.
- Proficiency in Python for large-scale data preparation, analysis, and model development.
- Strong experience with data mining, machine learning, and statistical modeling tools, including underlying algorithms.
- Proven ability to build and manage data pipelines using Airflow on Google Cloud Platform, ensuring data quality, consistency, and accessibility.
- Proficiency in business reporting tools such as Tableau and Amplitude for data visualization and event-based analytics.
- Extremely strong analytical and problem-solving abilities, focusing on breaking down complex business problems to identify key data drivers.
- Extensive experience conducting empirical research and answering challenging questions with data-driven approaches.
- Proven ability to translate complex technical findings into clear, actionable insights for non-technical stakeholders.
- Strong ability to communicate models and insights effectively to technical and non-technical audiences.
- Comfortable collaborating with engineering teams to identify, implement, and own data science solutions in production environments.
- Ability to create ETL pipelines and/or support engineering teams in their creation and maintenance.
Preferred Qualifications
- Experience in the travel or hospitality industry is a plus.
- Familiarity with Unix/Linux environments.
- Experience with revenue management models and practices in the travel industry.
Perks and benefits of working with us:
- Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages.
- Unlimited PTO.
- Carrot Cash travel stipend.
- Access to co-working space on demand through FlexDesk AND Work-from-home stipend.
- Please ask us about our very generous parental leave, much above industry standards!.
- Entrepreneurial culture where pushing limits and taking risks is everyday business.
- Open communication with management and company leadership.
- Small, dynamic teams = massive impact.
- 100% employer paid Medical, Dental and Vision coverage for employees.
- Access to Disability & Life insurance.
- Health Reimbursement Account (HRA).
- DCA/ FSA and access to 401k plan.
#posttoexternal
More about Hopper
At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.
The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. Ranked the third largest online travel agency in North America, the Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.
While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a global travel agency and travel fintech provider that powers some of the world’s largest brands.
Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada and many more.
Here are just a few stats that demonstrate the company’s recent growth:
Hopper sells billion worth of travel and travel fintech every year. In 2023, over 1.3 billion trips were planned through the Hopper app and our HTS partnerships.
Our fintech products – including Price Freeze, Flexibility for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.
Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.
Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 50% of the business.
Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines with many more in the pipeline.
Featured in Apple’s Best of the App Store list of Essential Travel Apps in 2023 and recognized by the likes of Fast Company’s Most Innovative Companies, Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agency in North America and 70% of our app customers are Gen-Z and millennials travelers.
Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. Hopper is primed to continue its acceleration as the world’s fastest-growing mobile-first travel marketplace.
Come take off with us!
