Senior Project Manager - InsuranceNow at Guidewire
Job details
Guidewire is a software company.
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
Summary:
Our Professional Services team is looking for a customer-oriented Senior Project Manager with a track record of delivery expertise on enterprise programs to work directly with customers during the implementation of InsuranceNow.
What You'll Do
Ability to create, maintain, and ‘own’ Project Roadmap for signed customer support efforts.Ability to track a Project budget forecast for the duration of customer support efforts.Manages dependencies and timing between work requests.Ability to draft statements of work and negotiate with customers.Provide leadership, management, and oversight of a single or multiple Implementation and Support projects.Demonstrated flexibility in delivering projects using different SDLC methods.Provide the project team direction and prioritization of activities per defined and agreed.Builds and fosters strong and trusted relationships with customers. Owns and manages customer relationships during implementation. Determines the appropriate amount of Project Management ‘on-site’ time required to maintain relationships.Manages customer expectations at both the Project Team and Executive Level through the Project LifecycleHolds the Guidewire team and customer team accountable to agreed-upon deliverables and associated milestones, sets expectations around impacts of delays, and manages stakeholder expectations throughout the implementation process. Escalates delays and project impacts appropriately and creates appropriate project artifacts.Captures, manages, and plans mitigation/resolution of project issues and risks.Manages internal and external team/stakeholder expectations through daily, weekly, and monthly communications with resources/stakeholders at all levels (team through C level).Tracks project budget, risks, and issues and reports on a weekly basis, presenting to Customer Sponsor/Steering Committee at least once monthly. Provides suggestions on how to manage delivery to Customer Leadership successfully.Understands customer Production needs and determines Staffing Model, Release Plan, and Roadmap to meet these needs. Direct team as to this plan.Balances customer Production Support needs with Implementation activities to ensure overall delivery meets customer needs.Determines ‘Implementation Support’ budget approach with customer sponsors, and enforces.Travel based on customer needs; typically with new customer kickoff.East coast time zone work hours and travel (less than 25%) may be requiredWhat You'll Bring
Large enterprise program deliveryP&C Insurance industry – carrier-side is a plusWork in a highly matrixed organizationProven track record of delivery successSaaS software implementation experienceExecutive level customer facing experienceExtensive Project Management experience; Must have project experience managing complex enterprise level project(s)Experience working across multiple projects, and in a project team environment.Resource management experienceDemonstrated skill in working with implementation partners, and managing multi-functional projects including software package implementations and information architecture.Follows Agile, Waterfall, or other project management methodologies to ensure complete, documented deliverables, controls, issue resolution, risk mitigation, etc.Very strong communication skills (listening, written and verbal).Demonstrated excellent negotiation skills within challenging situations.Ability to anticipate, mitigate, and resolve risks and conflicts across different stakeholders.Ability to function successfully within fast paced, complex projects.Experience working with onshore and offshore resources across multiple geographies.Technical knowledge of Java enterprise projects and assumes excellent usage level of Microsoft applications stack.Experience managing the migration of applications and data between on-prem versions and cloud. Demonstrated ability to lead a team with effective decision making.PMP, Prince2 or Equivalent qualificationDegree in related information technology or business background
