Customer Support Representative at GPD Holdings, LLC. dba CoinFlip

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Role Description

We’re seeking a Customer Support Agent responsible for supporting our ATM customers by:

• Registering users
• Increasing buy limits
• Helping customers complete transactions at our ATMs
• Answering questions regarding cryptocurrency
• Initiating compliance investigations
• Addressing technical issues with the terminals themselves

Qualifications

• Affinity for helping others and nurturing relationships
• Customer advocacy
• Empathy
• Troubleshooting and issue resolution
• Problem solving
• Keen attention to detail
• Willingness to work a flexible schedule, as this position requires weekend and overnight hours
• Foundation in cryptocurrency knowledge
• Phone skills

Requirements

• Willing to work a flexible schedule
• Bilingual (Spanish/English)
• Basic knowledge of cryptocurrency and blockchains
• General passion and knowledge of fintech and crypto

Benefits

• Competitive health, dental, and vision insurance plans through BlueCross BlueShield (employer subsidized)
• A generous retirement savings plan with company match up to 4%
• Performance-based bonuses
• Paid time off