Customer Support Hero at Go Vocal

As our Customer Support Hero, you’ll work closely with the Product and Customer Success teams to help our 400+ international clients — especially in the US — get the most out of our engagement platform. Your responsibilities will be:

• Client support: Respond to technical questions via chat, email, and phone, with a first focus on US clients

• Knowledge management: Keep support resources (articles, videos, etc.) up to date and implement changes based on product updates.

• Support coordination: Bridge communication between support, product, and development teams to ensure quick, clear issue resolution.

• Product awareness: Stay informed on new releases and update relevant support materials.

You’re curious, action-oriented, and passionate about digital democracy. You are good communicator and enjoy solving problems, helping others, and learning on the go.

• Fluent in English, with clear communication skills

• Comfortable using digital tools and eager to learn new ones

• Excited about inclusive democracy and citizen participation

• Analytical and enjoy learning from data

• Based in the US, ideally PT, or able to cover Eastern US hours plus Australian/New Zealand mornings.

• You enjoy building relationships and helping people

• You’re self-driven but love working with a team

• You stay calm under pressure and adapt easily

• You care about doing meaningful, quality work

• Experience in client support

• Additional languages (French, Spanish, German, etc.)

👉 Even if you don’t check every box, we’d love to hear from you if you're motivated and excited about the role!

• The chance to make social impact at scale by helping governments engage their communities

• A key role in our transition from startup to global scale-up (we're 50+ and growing)

• Room to grow from a support role into a broader, relationship-focused position

• A supportive and fast-paced team culture with a strong sense of ownership and collaboration

• A dynamic international team that balances serious work with fun along the way

• An informal work environment with open communication and full transparency

• Regular online and hybrid team events, inspiring lunches, strategy town halls, and a yearly global meetup

• A competitive compensation package:

  • $30,000–$35,000 USD gross annually

  • 26 paid time off days

  • $1,000 annual professional development budget

  • Unlimited access to mental wellbeing support (OpenUp)

  • Flexible remote work options

👉 Go Vocal is committed to diversity and inclusion. We encourage applicants of all backgrounds, genders, abilities, and experiences to apply.