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Job details

As our Customer Support Hero, you’ll work closely with the Product and Customer Success teams to help our 400+ international clients — especially in the US — get the most out of our engagement platform. Your responsibilities will be:

  • Client support: Respond to technical questions via chat, email, and phone, with a first focus on US clients

  • Knowledge management: Keep support resources (articles, videos, etc.) up to date and implement changes based on product updates.

  • Support coordination: Bridge communication between support, product, and development teams to ensure quick, clear issue resolution.

  • Product awareness: Stay informed on new releases and update relevant support materials.

What do we expect from you?

You’re curious, action-oriented, and passionate about digital democracy. You are good communicator and enjoy solving problems, helping others, and learning on the go.

You are:
  • Fluent in English, with clear communication skills

  • Comfortable using digital tools and eager to learn new ones

  • Excited about inclusive democracy and citizen participation

  • Analytical and enjoy learning from data

  • Based in the US, ideally PT, or able to cover Eastern US hours plus Australian/New Zealand mornings.

You’ll thrive if:
  • You enjoy building relationships and helping people

  • You’re self-driven but love working with a team

  • You stay calm under pressure and adapt easily

  • You care about doing meaningful, quality work

Bonus points for:
  • Experience in client support

  • Additional languages (French, Spanish, German, etc.)

👉 Even if you don’t check every box, we’d love to hear from you if you're motivated and excited about the role!


What can you expect from us?
  • The chance to make social impact at scale by helping governments engage their communities

  • A key role in our transition from startup to global scale-up (we're 50+ and growing)

  • Room to grow from a support role into a broader, relationship-focused position

  • A supportive and fast-paced team culture with a strong sense of ownership and collaboration

  • A dynamic international team that balances serious work with fun along the way

  • An informal work environment with open communication and full transparency

  • Regular online and hybrid team events, inspiring lunches, strategy town halls, and a yearly global meetup

  • A competitive compensation package:

    • $30,000–$35,000 USD gross annually

    • 26 paid time off days

    • $1,000 annual professional development budget

    • Unlimited access to mental wellbeing support (OpenUp)

    • Flexible remote work options

👉 Go Vocal is committed to diversity and inclusion. We encourage applicants of all backgrounds, genders, abilities, and experiences to apply.

Apply now