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Customer Service Superstar at EMAPPLY
Job details
EMAPPLY is currently seeking a Customer Service Superstar with over 3 years of experience to join our client's agency remotely in the Digital Marketing industry in Australia. If you have a proven track record in delivering outstanding customer service and a passion for digital marketing, we want to hear from you!
Role: Customer Service Superstar
Location: Remote
Hours: 2am - 10am SAST FULL TIME
Salary: AUD 1500 - 2070 per month | ZAR 18 000 - R25 000
Key Responsibilities:
- Provide excellent English communication skills, both written and verbal.
- Understand and effectively use digital agency terminology.
- Manage phone communications efficiently and professionally.
- Collaborate with the team to ensure all customer requests are completed accurately and timeously.
- Handle communication through phone, SMS, and email.
- Find opportunities to upgrade/upsell customers.
- Schedule appointments with clients.
- Update social media posts on Instagram and Facebook.
- Add and manage leads in the lead management system.
- Conduct phone support calls to understand client needs, address concerns, and update records.
- Send payment details and finalise transactions via Credit Card, Bank Transfer, or assist with finance forms.
- Respond to client inquiries and keep them updated throughout the process.
Requirements
- Proficiency in Shopify, Instagram, Facebook, and CRMs like Gohighlevel or similar platforms.
- Experience in handling orders, emails, calls, and tickets.
- Excellent English speaking and writing skills.
- Strong proactive problem-solving abilities and autonomy.
- Ability to thrive in a fast-paced environment.
- High attention to detail and accuracy.
- Efficiency in meeting deadlines.
- Quick learner with the ability to follow instructions effectively.
Benefits
- Work from home
- Competitive remuneration
- Opportunities for professional growth within the organisation
- Access to ongoing training and development opportunities
- Very supportive management team
We are dedicated to bridging the gap between skilled individuals and innovative global businesses.