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Information Developer (Technical Writer) at Eleks
Job details
ELEKS Information Development Office is looking for an Information Developer (Technical Writer) in Ukraine, Poland, and Croatia.
ABOUT PROJECT
The project involves revamping digital tools for a multinational British-American firm specializing in professional services and risk mitigation. The goal is to enhance user experience, streamline business portfolio development, and improve risk management strategies.
REQUIRMENTS
- More than 2 years in the Information Development/Technical Communication/Technical Writing field
- Advanced or Proficiency in English
- Ability to show the portfolio of documentation samples or perform the practical test task
- Extensive experience with producing various user-facing deliverables: user manuals, help systems, video tutorials, etc.
- Extensive experience with MadCap Flare or ATCS
- Experience creating documentation using MS Word, including the creation of templates from scratch
- Experience starting documentation projects from scratch
- Outstanding communication and presentation skills
- Initiative and proactive
RESPONSIBILITIES
- Understand the product requirements and identify the requirements for the publications to be developed with minor supervision of senior staff
- Identify client’s writing style and write technical documentation that conforms to publication standards (Microsoft, Apple, Chicago) with minor supervision of senior staff
- Estimate documentation development efforts and agree task deadlines with Project Manager or Head of IDO.
- Communicate the status of documentation tasks in progress to ensure timely delivery
- Interview subject matter experts to obtain ongoing details on the projects
- Create documentation templates for various document outputs
- Write and edit interface and procedural documentation including user guides, installation guides, quick-reference guides, release notes, system configuration guides, and help systems
- Create various types of video documentation under supervision of senior staff
- Implement and support single-sourcing, structured authoring, and minimalism
- Create documentation interactivity elements (index, hyperlinks, related topics, etc.).
- With minor supervision of senior staff, create context-sensitive help systems and cooperate with the development team to embed them into the product
- Conduct peer reviews to aid in proofing documentation prior to distribution; ensure that documentation is consistent and meets style guide and branding requirements
- Follow all stages of documentation development and provide high-quality results
- Translate technical texts that require minor review and editing from senior staff
- Perform basic troubleshooting of document outputs and formatting using HTML, XML, and CSS
- Take active (or passive) part in competence development events of IDO
- Take part in coaching and mentoring of the junior staff
What will you get with ELEKS
- Close cooperation with a customer
- Challenging tasks
- Competence development
- Team of professionals
- Dynamic environment with low level of bureaucracy
