Solutions Consultant at Dotdigital

The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.

Dotdigital is seeking a Solutions Consultant to support and guide our prospects and customers in the successful implementation and integration of our email and omnichannel marketing solutions. In this role, you will be at the heart of all customer and prospect-facing technical interactions, including providing demonstrations to new customers, the development of best practice integration guides, providing enablement to our Customer Success and Account Executive teams, and more. You will work closely with multiple teams at Dotdigital to ensure customer success and satisfaction during the initial sales process through onboarding and beyond.

The role will include the following key responsibilities:

• Provide technical and solution consultancy to customers and prospects
• Identify and communicate opportunities for customers to derive value from Dotdigital
• Develop presentations to validate or demonstrate integration proposals
• Offer assistance to customer success and AE teams
• Establish and maintain ongoing relationships with customers where appropriate
• Create or contribute to integration guides (videos, screenshares, documents)
• Present new features and use cases to customers and prospects through multiple channels
• Assist in developing training and certification programs
• Collaborate closely with product teams to provide feedback on features, product roadmap, and API requirements
• Help formulate and contribute to customer-centric support offerings
• Assist with sales enablement for Sales and Account Management teams
• Attend industry and technology events

The individual will need to have:

• 3+ years of experience as a Solutions Architect/Solutions Consultant, preferably in a SaaS technology environment
• Data/requirement/business analysis skills
• Awareness of multiple API technologies and integration strategies
• Generalized technical knowledge, including APIs, Data storage, Security, Data formats, Protocols, etc.
• Commercial awareness and ability to recognize potential joint value with prospects and customers
• Quick learner of new technologies, APIs, and business propositions
• Understanding of software development lifecycle and costs
• Exceptionally strong interpersonal and client-handling skills, able to manage expectations and explain technical details to audiences of varying technical understanding
• Methodical, investigative, and inquisitive mindset
• Excellent presentation skills, including public speaking
• Ability to multitask, handle multiple projects simultaneously, and meet deadlines
• Self-motivated, innovative, and strong problem-solving skills
• Team player and sociable
• Bilingual proficiency in English and Spanish preferred

It would be desirable but not necessary to have:

• Experience in the email or omnichannel digital marketing space
• Some of the above skills and experiences might not be required if you have experience working at an ESP, CDP or Omni/Multichannel Marketing Solution Provider in an area providing solutions to customers/partners. Please apply and include further information on how you feel your experience could be useful in this role.

Don’t just take our word for it - hear what your future colleagues have to say about working in our team:

“Dotdigital is a special place – I’ve felt incredibly supported to grow my career while getting to work at the forefront of the digital marketing industry. Our remote-first approach has allowed me to maintain my work-life balance, and the benefits are great.”

-- Aubrey Almond, Principal Solutions Consultant, NA

• 15min Screening Call with Team Talent
• 30min Interview with current SolCon team in North America
• 45min Role Playing Product Demonstration
• 30min Interview with the General Manager (Americas)

• Parental leave
• Medical benefits
• Paid sick leave
• Dotdigital day
• Share reward
• Wellbeing reward
• Wellbeing Days
• Loyalty reward

For US based applicants:

- The US base salary range for this full-time position is $105,000 - $130,000 annually + bonus/commission + benefits

- Our salary ranges are determined by role, level and location

As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.

No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.