Senior User Researcher at Credo.ai

Credo AI is a venture-backed company on a mission to empower organizations to responsibly build, adopt, procure and use AI at scale.  Credo AI has built a pioneering platform for context-driven AI governance, AI risk assessment and compliance (to regulations like the EU AI Act and standards like NIST AI RMF, ISO 42001 etc) to ensure compliant, fair, and auditable development and use of AI. Our goal is to move responsible AI development from an “ethical” choice to an obvious one-by ensuring AI’s benefits are universally accessible while addressing the full spectrum of its risks. We aim to do this both by making it easier for organizations to integrate  responsible AI Governance  practices into their AI development and by collaborating with regulators/policymakers to set up appropriate ecosystem incentives. Founded in 2020, Credo AI has been recognized as a one of the Most Innovative Companies of 2024 by Fast Company, a Technology Pioneer by the World Economic Forum, named to the CBInsights' AI 100 List and World's Most Promising Startups list, and included in Fast Company’s Next Big Thing in Tech and Intelligent Applications Top 40 by Madrona, Goldman Sachs, Microsoft and Pitchbook.

We are seeking a dynamic and experienced User Researcher to join our growing team. In this role, you will be responsible for conducting comprehensive product research, gathering and analyzing customer feedback, leading discovery sessions, and facilitating iterative prototype testing. Your insights will directly influence product development, ensuring that our solutions meet the needs of our users and align with our business goals.

• You have 3-5+ years of experience in user research, UX research, or a related role, preferably in a product-driven environment.

• You hold a Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, or a related field.

• You have strong expertise in both qualitative and quantitative research methods, including usability testing, interviews, and surveys.

• You are proficient in synthesizing and integrating insights from diverse research methods, including qualitative and quantitative data, behavioral analytics, user feedback, and market research.

• You have demonstrated the ability to source, engage, and recruit specific and hard-to-reach user segments for research, ensuring diverse and representative participant pools.

• You have deep knowledge of ethical considerations in AI, with the ability to discuss and apply principles of responsible AI in product research and development contexts.

• You are proficient in research tools (e.g., Dovetail, Lookback, Qualtrics), and data analysis software (e.g., Excel, SPSS, R). Design knowledge is a plus (e.g., Figma, Sketch)

• You possess excellent listening, communication and presentation skills, with the ability to clearly convey complex insights to both technical and non-technical audiences.

• You have strong analytical skills with a proven ability to translate research findings into actionable product recommendations.

• You have the ability to work in a fast-paced environment, manage multiple projects simultaneously, and adapt to changing priorities.

1. Product Research & Discovery:

• Leading and executing qualitative and quantitative research studies to deeply understand user needs, behaviors, and pain points.

• Conducting iterative testing of wireframes, mockups, and prototypes, gathering user feedback to refine designs.

• Conducting and analyzing surveys to stay updated on industry trends, competitor products, and market shifts to inform product strategies.

• Developing and maintaining detailed user personas and journey maps to guide product decisions.

2. Customer Feedback Collection & Analysis:

• Creating and managing processes for ongoing collection of customer feedback through surveys, interviews, usability testing, and other methods.

• Analyzing and synthesizing customer feedback into actionable insights and recommendations for product teams.

• Regularly presenting findings to cross-functional teams and senior leadership, providing clear, actionable and data-driven insights.

3. Discovery Sessions & Workshops:

• Leading discovery workshops with stakeholders, product teams, and customers to uncover needs, generate ideas, and define product requirements.

• Working closely with designers, product managers, and engineers to brainstorm and prototype solutions based on research insights.

• Advocating for user-centered design principles throughout the product development lifecycle.

5. Cross-Functional Collaboration:

• Collaborating with product managers, designers, engineers, and marketing teams to ensure research insights are effectively translated into product improvements.

• Engaging with stakeholders across the organization to align research goals with business objectives and product strategies.

The expected base salary range for this position is $150,000-$170,000.  Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the specified location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

While this is a remote role and we're a fully distributed team, we routinely meet up in-person. We support individual members to coordinate in-person coworking whenever possible, and organize company-wide offsites multiple times a year. At Credo AI we value diversity, equity, and inclusion as core principles in our work environment, and the development of our product offerings, and we have implemented initiatives to foster and support these values.

Credo AI Benefits & Perks

• Competitive Salary and Equity

• Health: We offer health, dental, and vision coverage. We also offer an ergonomic benefit to cover the costs of equipment to help staff stay healthy while working, both in the office and at home.

• Coworking: We will cover the cost of co-working spaces like WeWork and in-person meetups.

• Unlimited PTO: Credo AI has unlimited time off to support our employees 

• Generous Parental Leave: We offer up to 12 weeks of paid parental leave.

• 401(k) plan for  employees (US only)