Global Sector Leader at CloudFactory

Join a leading AI company generating $40M in annual revenue, where innovation and growth are at the core of everything we do. We’re seeking a dynamic Revenue Operations Leader to drive and optimize our revenue processes, ensuring that every touchpoint in the customer journey contributes to our ambitious growth targets.

Role Summary
The Global Sector Leader will be responsible for strategic oversight of client relationships and growth initiatives across designated sectors, ensuring sales and revenue targets are met. This role requires a deep understanding of our clients' industries and business challenges, as well as expertise in aligning AI-driven solutions to create measurable value. The Global Sector Leader will be a key advisor, strategist, and relationship-builder, ensuring high customer satisfaction, driving revenue growth, and collaborating with internal teams to deliver exceptional service. This role is ideal for a strategic thinker with a passion for driving impactful AI solutions and building long-term client partnerships. If you’re a skilled relationship builder with a strong focus on results and a deep understanding of enterprise needs, we invite you to apply.

Strategic Planning and Account Leadership

• Develop and execute comprehensive account plans that align with client goals and company offerings, ensuring long-term client value and success.
• Set and communicate strategic objectives to maximize account potential, working with global teams to expand in emerging markets and drive revenue growth.
• Analyze client needs, industry trends, and competitive landscape to position our AI solutions effectively.

Relationship Management

• Build and maintain strong, trusted relationships with executive stakeholders and key decision-makers across client organizations.
• Act as a primary point of contact, proactively identifying and addressing client needs, concerns, and opportunities for expansion.
• Drive customer satisfaction and retention by understanding client business objectives and aligning our solutions to support them.

Revenue Growth and Performance Metrics

• Meet and exceed sales targets and performance metrics, developing strategies to drive revenue growth through upselling, renewals, and multi-year agreements.
• Collaborate closely with sales and marketing teams to develop customized solutions and proposals that address specific client needs.
• Oversee supplier operations and service delivery, ensuring client expectations are consistently met or exceeded.

Cross-Functional Collaboration

• Coordinate with internal teams—including sales, marketing, customer success, and product management—to ensure alignment and a unified approach in serving client accounts.
• Lead cross-functional initiatives such as customer journey mapping, product feedback sessions, and service improvement projects.
• Represent the voice of the customer within the organization, advocating for their needs and influencing product and service developments.

Customer Success and Experience Improvement

• Align client goals with our company’s strategic objectives, ensuring our AI solutions support customer success and deliver measurable impact.
• Use customer data to analyze service gaps and recommend strategies for enhancing the customer experience.
• Develop and implement initiatives to improve customer engagement, satisfaction, and loyalty across key accounts.

Team Leadership and Development

• Mentor and train junior team members, sharing best practices in client management and AI consulting.
• Conduct training sessions to ensure team alignment with strategic goals, sales methodologies, and customer success principles.
• Competencies and development to be potential successor of the CRO.

Requirements

• Bachelor’s Degree in Business, Account Management, or a related field; advanced degree preferred.
• 10+ Years of Experience in global account management or customer success, ideally within technology or consulting industries, with a focus on enterprise accounts.
• AI Knowledge: Familiarity with AI applications and trends in sectors such as healthcare, finance, or retail, and experience in driving AI transformations is a plus.
• Strategic Thinking and Problem-Solving Skills: Demonstrated ability to develop actionable plans that address client needs and drive revenue growth.
• Relationship-Building: Proven success in building long-term, high-value relationships with executive stakeholders and decision-makers.
• Exceptional Communication Skills: Ability to effectively present complex concepts to both technical and non-technical audiences.
• Analytical Skills: Experience using data to drive decision-making and improvements in customer success and account strategy.
• Organizational and Multitasking Abilities: Strong attention to detail with the ability to manage multiple client accounts and responsibilities simultaneously.
• Willingness to Travel: Ability to travel as needed to meet with clients and manage global relationships effectively.

Benefits

• Competitive Compensation: Performance-based salary and bonus structure.
• Comprehensive Benefits: Health, dental, vision, and retirement options.
• Professional Development: Opportunities to enhance your expertise in AI and strategic account management.
• Collaborative Environment: Work with a passionate team focused on innovation and client success.
• Career Growth: Potential to grow within the organization and have a significant impact on client success and the overall company strategy.

CloudFactory is a global leader in combining people and technology to provide a cloud workforce solution for machine learning and core business data processing. Our managed teams have experience hundreds of AI projects and can process data with high accuracy using virtually any tool. As an impact sourcing service provider (ISSP), CloudFactory creates economic and leadership opportunities for talented people in developing nations. Trusted by 170+ companies, we enrich data for 11 of the world’s top autonomous vehicle companies and process millions of tasks a day for innovators including Microsoft, Hummingbird, Ibotta, Luminar and nuTonomy. We’re on four continents, with offices in the U.K., U.S., Nepal and Kenya.

You will enjoy CloudFactory if creating meaningful work for 1 million people in the developing world excites you. Also if you value building relationships, can be described as both humble and courageous in the same sentence, and you are passionate about pooling individual talents to win as one unified team. You have developed your own engine for personal growth, and help others grow by giving both constructive and encouraging feedback. You love to do the crazy hard work upfront to make things simple for others and your approach is often thinking big, starting small and then scaling fast. If any of this resonates, it is likely you will enjoy and thrive at CloudFactory like nowhere else on earth!

5 Reasons You Should Work at CloudFactory!!

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After submitting your application, all of our communication will be via email, so please check your inbox and spam folders regularly. CloudFactory will at no stage of this process ask candidates to make payments or pay fees of any kind.