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Community Team Lead at Atolls
Customer Service | Full time
Job details
After rebranding from Global Savings Group to Atolls, we’ve grown from a coupon provider into a global powerhouse, empowering consumers at every step of their shopping journeys. As a trusted destination, we help millions make smarter, more rewarding spending decisions through savings, cashback, deals, product inspiration, and reviews. Our mission is to support consumers from Anywhere to Purchase (A to P), making shopping simpler, smarter, and more enjoyable.
Our team of over 1,000 colleagues, representing 70 nationalities across 10 countries, works together to build digital products that transform the shopping experience. We foster a culture of innovation, learning, and collaboration, giving you the opportunity to grow, lead, and make meaningful contributions. Whether you’re shaping products or improving user experiences, you’ll be empowered to leave your mark and drive real impact.
Joining Atolls means becoming part of a global team that is constantly evolving and creating platforms relied on by millions of users for confident, seamless shopping experiences.
We are looking for a Community Team Lead in France to lead our Community Support team. You'll be working remotely but from time to time there will be a requirement to attend our Paris office or one of our other global hubs.
- Organise your team of community support specialists to take care of the community using Dealabs.com
- Develop ways to improve the efficiency and productivity of your community support team
- Ensure your country is fully aligned with global initiatives and you and your time is always ready to participate
- Detect any changes in your community behaviour or sentiment and work with your country lead to address them early on
- Collaborate with our product and tech teams to ensure any feedback or suggestion is raised to the correct team
- Lead by example when it comes to communication internally and externally
- Proven experience in leading a team and you're able to do this in person and also remotely
- Excellent understanding and use of both French and English (the platform is French but communication with colleagues is expected in English)
- Dispute resolution is your thing and you lead by example when it comes to satisfying the needs of our community
- Strong communication skills
Our Benefits:
- A culture that cherishes your individual and professional development (Internal Mobility)
- An open-minded team that embraces new ideas, perspectives, and methodologies
- 32 days of paid vacation + your birthday off
- Flexible hybrid working scheme
- Learning budget + Internal trainings
- Mental Health Coaching
- Global and Local get-togethers
- Possibility of taking a sabbatical after 2 years in the company
- Cloud-based company
*These are global benefits which every employee has access to. On top of that, we have local benefits that adhere to each specific location.
Are you up for it?
We’re looking forward to receiving your CV in English.
{If there are other documents/links relevant to the application, explicitly mentioning them if they are required. Example: Portfolio for design positions, or social media profiles for those in social media.}
At Atolls, we want to ensure that all employees can thrive in an inclusive environment. Our employment opportunities are open to every gender, race, religion, age, sexual orientation, ability, place of origin, or socioeconomic status. We remain committed to a culture of diversity, equity and belonging, where all employees are welcomed, respected, connected, and engaged.
