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Brokerage Client Service Associate at Alpaca
Customer Service | Full time
Job details
Alpaca is a fast-growing series B fintech company that’s raised over $120 million in funding.
Alpaca is an API-first stock and crypto platform that enables developers and businesses across the world to build trading algorithms, applications, and brokerage services.
Our globally distributed team consists of developers, traders, and brokerage specialists, and is backed by a group of prominent investors and highly experienced industry angel investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Eldridge, Positive Sum, Elefund, and Y Combinator.
And, of course, we are very enthusiastic about open source contributions as well as community building.
We have 150+ globally distributed (remote) team members who love to work from their favorite places in the world. We have team members based in the USA, Canada, Hungary, Japan, Brazil, Spain, Philippines, Nigeria, UK, and more! We love candidates who have a passion for making a global difference in financial services and technology, by impacting local communities and becoming a part of our hyper-growth company.
- Assist clients and broker partners by being the first point of contact on service needs and issues
- Submit and process certain operational requests as instructed by the brokerage team and/or client/broker partners. Examples include funds distributions, cash and stock journals, account updates, ACATs initiation, and other operational tasks.
- Researching and responding to clients’ issues relating to form submissions, transfers, and various other operational items.
- Interact with several internal groups to resolve client issues. This can include the trading desk, brokerage operations, sales team, solutions team, customer success team, engineering, and product teams.
- Ensure new business paperwork is accurately and successfully submitted.
- Positive and Resilient demeanor to help achieve satisfaction in a fast-paced environment
- Ability to independently make decisions within general guidelines
- Basic understanding of KYC and client onboarding processes
- Excited about Alpaca’s mission and what we’re building
- One to two years of experience in the securities industry.
- FINRA Series 7 license or ability to obtain within the first 3 months of employment start date
- Strong attention to detail, accuracy, and reliability with the ability to thrive in a fast-paced environment
- Must have strong written and communication skills
- Experience with FINRA, Federal, and SEC regulations
- Ability to collaborate and work effectively in a remote team environment
- Must possess the ability to adapt to a changing business and regulatory environment
- Enjoys challenges and taking ownership of new responsibilities
- Competitive Salary & Stock Options
- Benefits: Health benefits start on day 1. In the US this includes Medical, Dental, Vision. In Canada, this includes supplemental health care. Internationally, this includes a stipend value to offset medical costs.
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
- Work with awesome hard working people, super smart and cool clients and innovative partners from around the world
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
