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Senior Technical Writer at Airbase
Job details
About Us:
Airbase is the top-ranked modern spend management platform for businesses with 100-5,000 employees. It’s the best way to control spending, close the books faster, and manage financial risk. Airbase software offers modules for Guided Procurement, Accounts Payable Automation, Expense Management, and a flexible corporate card program on a single collaborative platform. It can be implemented in full or as individual modules. Airbase automates all spending workflows and guides the process for all purchases — procure, pay, close. It brings efficiency to complex business processes like multi-stakeholder compliance and accounting needs like multi-subsidiaries, amortizations, and purchase orders. Flexible intake and approval workflows ensure oversight across all stakeholders and spend compliance. Airbase integrates with your other business systems and seamlessly syncs to popular general ledgers. Employees and accounting teams love using Airbase.
Awards and Recognition: We’re proud of what we’ve been able to accomplish and what the future holds. Here are some of the most recent highlights.
- Innovative Leadership: Category Leader in Vendr’s 2023 SaaS Trends Report.
- Deloitte Fast 500: Secured 45th place nationally, showcasing rapid growth and technological innovation in the financial sector.
- Forbes' America's Best Startup Employers: Ranked #212 out of 500 for workplace culture and employee satisfaction.
- Stevie Award Winner: Most Innovative Tech Company of the Year, 3 years in a row.
- High Customer Ratings: Rating of 4.67 on G2 Crowd & 4.7 on Gartner Peer Insights.
- IDC, Forrester, and Spend Matters Reports: Featured prominently in major industry reports for impact and thought leadership in procure-to-pay solutions.
- Fintech Top 250 by CB Insights: Innovative approach to financial technology.
- SaaS 1000 Fastest-Growing SaaS Companies: Recognized for YoY revenue growth.
- Controllers Council Award: Our Controller was named Controller of the Year in the Startup/Private Category, showcasing excellence in financial leadership.
- US Fintech Awards: Finalist for Accounting Tech of the Year.
- Global Presence: Featured on the Nasdaq Tower in Times Square.
Working at Airbase:
We strive to build and nurture a culture where employees feel energized and connected to the work each day. Our core values are woven through our teams, leading to an overall sense of trust, transparency, and confidence. Being globally dispersed, we support our employees with modern communication tools and intentional remote practices that keep everyone working collaboratively. As a fast-growing startup, we look to hire employees who are focused and have a strong sense of ownership to help us maintain our commitment to excellence and innovation.
We’re seeking a Senior Technical Writer with experience in customer-facing software technical writing (SaaS), API documentation, and video creation.
This role will report to the Manager of Technical Writing and work closely with the Product Marketing, Product Management, Engineering, and Product Operations teams.
- Write, edit, and publish best-in-class technical content for our Help Center in documents, best practice guides, and videos.
- Work with product and services specialists to research and provide technical content related to feature areas of the Airbase platform. Collaborate with product managers and extended teams to publish content while following brand guidelines.
- Master the Airbase platform. This role will challenge you to don multiple hats, including that of a content strategist, a communications specialist, and a product expert.
- Conceptualize, storyboard, and create high-fidelity video and GIF content for our help systems and any planned training material for internal or external customers.
- Author API content and maintain our API documentation portal for changes and version control.
- Create and perform image edits to artifacts used during the publishing process. This includes adding callouts, editing screenshots, and creating infographics or other visual aids as needed.
- Follow Airbase documentation style guides and industry practices to deliver world-class documentation.
- Partner with peer technical writers to establish best practices, playbooks, and guides for technical writing.
- 5-8 years of experience in technical writing, preferably in the software industry.
- Experience in working at a start-up is necessary.
- Strong knowledge of API documentation, with particular emphasis on REST APIs
- Expertise in API publication processes and version control systems (e.g., Git, GitHub).
- Demonstrated experience in content strategy activities, including information architecture, content restructuring, and usability testing.
- Experience with the tools we use at Airbase: article-based authoring tools (Zendesk), Video creation tools (Camtasia), Illustration (Figma), Team collaboration, and project management (Asana), among others.
- Proven ability to manage multiple projects simultaneously and meet deadlines.
- Knowledge of working with HTML, Markdown, and CSS.
- Experience screen capturing mobile apps and documenting mobile user interfaces.
- Strong communication skills and the ability to collaborate flexibly with global teams are crucial for this remote role. Clear communication and a proactive approach are keys to our success.
The ideal candidate will be a self-starter passionate about creating outstanding technical documentation. They should be comfortable working in a fast-paced environment and adapt quickly to new technologies and tools.
