Privacy Policy
Welcome to Citizen Remote (“Company,” “we,” “us,” or “our”). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website https://citizenremote.com/ (the “Service”).
1. Definitions
Personal Data – Any information that identifies or can identify an individual (e.g., name, passport details, email address, phone number, payment details, etc.).
Processing – Any operation performed on personal data (e.g., collection, storage, use, disclosure, or deletion).
Data Controller – The entity that determines how and why personal data is processed (under GDPR, this is Citizen Remote).
Data Processor – A third party that processes personal data on behalf of the Data Controller.
Consumer – Any individual who uses our services, regardless of their location, including but not limited to residents of California under the California Consumer Privacy Act (CCPA/CPRA).
Cookies – Small files stored on a user’s device that track browsing activity.
2. Information We Collect
We collect the following types of information:
2.1. Personal Data You Provide to Us
When you sign up for our services (e.g., visa assistance, residency applications, citizenship programs), we may collect:
Full name, date of birth, nationality, passport details
Contact information (email, phone number, address)
Employment and financial details (if required for immigration purposes)
Payment information (e.g., credit card details)
Children’s Information – If you apply for immigration services for a child under 16, we collect their personal data (e.g., name, date of birth, nationality, passport details) as required for their application with parental or guardian consent.
2.2. Automatically Collected Data
Usage Data (e.g., pages visited, time spent on the site, IP address, browser type)
Cookies & Tracking Technologies (see Section 9 – Cookies & Tracking)
2.3. Data from Third Parties
Government agencies, legal representatives, and service providers may provide additional data required for immigration processes.
If you log in via social media, we may receive information from those platforms.
3. How We Use Your Information
We use your personal data for the following purposes:
To process immigration applications, visas, and residency requests.
To comply with legal and regulatory requirements.
To improve and personalize our services.
To prevent fraud, unauthorized access, and security threats.
To communicate with you regarding your application status or updates.
To send marketing communications (only if you have opted in).
We may share your personal information in the following situations:
With Service Providers: We may share your personal information with Service Providers to monitor and analyze the use of our Service, display advertisements, support and maintain our Service, advertise to you on third-party websites after you visit our Service, process payments, and communicate with you.
For Business Transfers: We may share or transfer your personal information during negotiations or in connection with a merger, sale of company assets, financing, or acquisition of all or part of our business by another company.
With Affiliates: We may share your information with our affiliates, including our parent company, subsidiaries, joint ventures, or other companies under common control. These affiliates are required to adhere to this Privacy Policy.
With Business Partners: We may share your information with business partners to offer you specific products, services, or promotions.
With Other Users: If you share personal information or interact in public areas of our Service, your information may be visible to other users and could be publicly distributed.
With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
4. Detailed Information on the Processing of Your Personal Data
Analytics
We use third-party services to monitor and analyze the use of our service.
Advertising
We use service providers to display advertisements that help support and maintain our service.
Email Marketing
We may use your personal data to send newsletters, marketing materials, and other relevant information.You can unsubscribe at any time by following the opt-out link in our emails.
Payments
If you make a purchase, we use third-party payment processors to handle transactions securely.
5. Facebook Fan Page
5.1. Data Controller for the Facebook Fan Page
The Company is the Data Controller of your personal data collected while using our service. Additionally, as the operator of the Facebook Fan Page (link), the Company and Facebook act as Joint Controllers for data processing.
The Company has entered into agreements with Facebook that outline the terms of use for the Fan Page, which are primarily based on Facebook’s Terms of Service.
For more details on how Facebook handles personal data, visit Facebook’s Privacy Policy or contact Facebook:
5.2. Facebook Insights
We use the Facebook Insights feature in accordance with GDPR to obtain anonymized statistical data about our users.
How It Works:
When you visit our Facebook Fan Page, Facebook places a cookie on your device.
This cookie contains a unique identifier and remains active for two years, unless manually deleted earlier.
Facebook collects, stores, and processes data from this cookie when you interact with Facebook services, including other businesses that use Facebook tools.
For further details, visit Facebook’s Privacy Policy.
6. International Data Transfers
Your information, including Personal Data, is processed at the Company’s operating offices and in any other locations where the parties involved in processing are based. This means your information may be transferred to and stored on computers outside your state, province, country, or other governmental jurisdiction, where data protection laws may differ from those in your jurisdiction.
By using our services and submitting your information, you consent to this transfer.
We take all reasonable measures to ensure your data is treated securely and in accordance with this Privacy Policy. No transfer of your Personal Data will occur to any organization or country unless adequate safeguards are in place to protect your data and personal information.
7. Categories of Personal Information Collected
We collect personal information that can be directly or indirectly associated with a consumer or device. Below is a list of personal information categories we may have collected in the past 12 months.
8. Privacy Rights by Region
8.1. European General Data Protection Regulation (EU GDPR) & UK GDPR
Under EU GDPR and UK GDPR, individuals have the following rights:
Right to Be Informed – Know how we collect and process your personal data.
Right of Access – Request a copy of your personal data.
Right to Rectification – Correct inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten) – Request deletion of personal data (subject to exceptions).
Right to Restrict Processing – Limit how we use your data.
Right to Data Portability – Receive a copy of your data in a structured format.
Right to Object – Stop us from processing your data for marketing or other legitimate interests.
Rights Related to Automated Decision Making and Profiling – Challenge automated decisions that significantly affect you.
Legal Basis for Processing Personal Data: We process data based on:
Consent (e.g., marketing subscriptions)
Contractual necessity (e.g., providing services)
Legal obligations (e.g., fraud prevention)
Legitimate interests (e.g., improving our services)
How to Exercise Your Rights: Email us at: hello@citizenremote.com
We will respond to verified requests within 14 days
If you believe your data rights have been violated, you may file a complaint with: 🇪🇺 EU Data Protection Authority (DPA) – Find your national DPA 🇬🇧 UK Information Commissioner's Office (ICO) – www.ico.org.uk
8.2. Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
PIPEDA applies to personal data collected, used, or disclosed in commercial activities in Canada.
Your Rights Under PIPEDA
Right to Know – Understand what personal information we collect and why.
Right to Access – Request a copy of your personal data.
Right to Correction – Update inaccurate information.
Right to Withdraw Consent – Stop data collection where consent is required.
Right to Challenge Compliance – File complaints regarding privacy violations.
🔹 Exceptions: PIPEDA does not cover:
Business contact information used for employment purposes
Data processed for journalistic, artistic, or literary purposes
Government-held data
How to File a Complaint: If you believe your data rights under PIPEDA have been violated, you can contact: Office of the Privacy Commissioner of Canada (OPC) – www.priv.gc.ca
8.3. U.S. State Privacy Laws (CCPA, CPA, CTDPA, UCPA, VCDPA)
How to Exercise Your Rights:Email us at: hello@citizenremote.com
We will respond to verified requests within 14 days (extendable by 14 more days if needed).
9. Data Retention
We retain personal data only as long as necessary for legal, regulatory, and operational purposes. Once retention periods expire, we securely delete or anonymize the data.
10. Cookies & Tracking Technologies
We use cookies and tracking technologies to enhance your experience. You can manage your cookie preferences via your browser settings or our Cookie Policy.
11. Third-Party Links
We are not responsible for the privacy practices of third-party websites linked from our service.
12. Security Measures
We implement technical and organizational measures to protect your personal data, including:
Data encryption & secure storage
Access controls & authentication measures
Regular security audits
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
13. Children’s Privacy
We collect personal data of children under 16 only when necessary for immigration services and with the consent of a parent or legal guardian. We do not use this information for marketing or any other purpose beyond immigration processing. If you are a parent or guardian and become aware that your child has provided us with Personal Information, please contact us. If we learn that we have collected Personal Information from a child under 16 without verifiable parental consent, we will promptly take steps to delete it from our servers.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes take effect when published on our website. We recommend reviewing this page regularly.
15. Contact Us
If you have any questions or concerns about this Privacy Policy, contact us at:
Email: hello@citizenremote.com
By using our services, you acknowledge that you have read and understood this Privacy Policy.
Last Updated: January 1st 2025