End-User License Agreement (“Agreement”)
Interpretation
Words with capitalized initial letters have specific meanings defined under the following conditions. The definitions provided shall apply equally regardless of whether they appear in singular or plural form.
Definitions
Definitions
For the purposes of this End-User License Agreement:
Account refers to a unique account created by You to access and use the Application or certain parts of it. Your Account may include personal information, preferences, and usage data, and is used to authenticate Your identity and provide access to services, features, or content available through the Application, whether accessed via a mobile app or the web platform.
Agreement refers to this End-User License Agreement, which constitutes the entire agreement between You and the Company regarding the use of the Application.
Application refers to the software program provided by the Company under the name Citizen Remote. This includes both the version downloaded by You through an Application Store account to a Device, and the web-based version accessible through www.citizenremote.com. The web application provides the same functionality and user experience as the downloadable version and does not require installation or oversight by an Application Store. You may access and use the Application either by downloading it to your Device or by logging in through the web interface.
Application Store refers to the digital distribution service operated and developed by Apple Inc. (Apple App Store) or Google Inc. (Google Play Store), through which the Application has been downloaded to Your Device.
Company (referred to as either “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to Citizen Remote LLC, located at 651 N Broad St, Suite 206, Middletown, Delaware, 19709.
Content refers to any text, images, or other information that may be posted, uploaded, linked to, or otherwise made available by You, regardless of its format.
Country refers to Delaware, United States.
Device refers to any device capable of accessing the Application, such as a computer, cellphone, or digital tablet.
Family Sharing / Family Group permits You to share applications downloaded through the Application Store with other family members, allowing them to view and download each other's eligible Applications to their associated Devices.
Third-Party Services refers to any services or content (including data, information, applications, and other products or services) provided by a third party that may be displayed, included, or made available through the Application.
You refers to the individual accessing or using the Application, or the company or other legal entity on whose behalf such individual is accessing or using the Application, as applicable.
Acknowledgment
By clicking the “I Agree” button, downloading, or using the Application, You agree to be bound by the terms and conditions of this Agreement. If You do not agree to these terms, do not click the “I Agree” button, do not download, and do not use the Application.
This Agreement is a legal contract between You and the Company, governing Your use of the Application made available to You by the Company.
This Agreement is solely between You and the Company, not the Application Store. Therefore, the Company is solely responsible for the Application and its content. Although the Application Store is not a party to this Agreement, it has the right to enforce it against You as a third-party beneficiary regarding Your use of the Application.
Since the Application can be accessed and used by other users through features such as Family Sharing / Family Group or volume purchasing, their use of the Application is expressly subject to this Agreement.
The Application is licensed, not sold, to You by the Company for use strictly in accordance with the terms of this Agreement.
License
Scope of License
The Company grants You a revocable, non-exclusive, non-transferable, limited license to download, install, and use the Application strictly in accordance with the terms of this Agreement.
You may only use the Application on a Device that You own or control and as permitted by the Application Store’s terms and conditions.
The license granted to You by the Company is solely for your personal, non-commercial purposes, strictly in accordance with the terms of this Agreement.
This license will also govern any updates of the Licensed Application provided by the Company that replace, repair, and/or supplement the original Licensed Application, unless a separate license is provided for such an update, in which case the terms of that new license will govern.
License Restrictions
You agree not to, and You will not permit others to:
License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose, or otherwise commercially exploit the Application or make it available to any third party.
Copy or use the Application for any purpose other than as permitted under the Scope of License section.
Modify, create derivative works of, disassemble, decrypt, reverse compile, or reverse engineer any part of the Application.
Remove, alter, or obscure any proprietary notice (including any copyright or trademark notice) of the Company, its affiliates, partners, suppliers, or licensors.
Content
Content Restrictions
The Company is not responsible for the entries, information, or content submitted by users of the Application. You expressly understand and agree that You are solely responsible for the Content You provide and for all activity that occurs under your account, whether conducted by You or any third party using your account.
You may not transmit any Content that is unlawful, offensive, upsetting, intended to disgust, threatening, libelous, defamatory, obscene, or otherwise objectionable. Examples of such objectionable Content include, but are not limited to:
Content that is unlawful or promotes unlawful activity.
Defamatory, discriminatory, or mean-spirited content, including references or commentary about religion, race, sexual orientation, gender, national/ethnic origin, or other targeted groups.
Spam, machine-generated content, or randomly generated content, including unauthorized or unsolicited advertising, chain letters, unauthorized solicitation, or any form of lottery or gambling.
Content containing or installing viruses, worms, malware, Trojan horses, or other harmful code designed to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment, or to obtain unauthorized access to data or other information belonging to a third party.
Content that infringes upon any proprietary rights of any party, including patents, trademarks, trade secrets, copyrights, rights of publicity, or other intellectual property rights.
Impersonation of any person or entity, including the Company and its employees or representatives.
Violations of the privacy rights of any third party.
False, misleading, or deceptive information and features.
Sexually explicit or pornographic content.
The Company reserves the right, but is not obligated, to determine, in its sole discretion, whether any Content is appropriate and complies with this Agreement. The Company may refuse, remove, or modify any Content and may limit or revoke your use of the Application if You post objectionable Content.
As the Company cannot control all content posted by users and/or third parties on the Application, You agree to use the Application at your own risk. You acknowledge that by using the Application, You may be exposed to content that You find offensive, indecent, inaccurate, or otherwise objectionable. Under no circumstances will the Company be liable in any way for any content, including errors or omissions, or any loss or damage incurred as a result of your use of any content.
Intellectual Property
The Application, including but not limited to all copyrights, patents, trademarks, trade secrets, and other intellectual property rights, is and shall remain the sole and exclusive property of the Company.
The Company shall have no obligation to indemnify or defend You against any third-party claims arising from or related to the Application. However, if indemnification is required by applicable law, the Company—not the Application Store—shall be solely responsible for investigating, defending, settling, or discharging any claim that the Application or your use thereof infringes upon any third-party intellectual property rights.
Your Suggestions
Any feedback, comments, ideas, improvements or suggestions provided by You to the Company with respect to the Application shall remain the sole and exclusive property of the Company.
The Company shall be free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any way without obligation to provide credit or compensation to You.
Modifications to the Application
The Company reserves the right to modify, suspend or discontinue, temporarily or permanently, the Application or any service to which it connects, with or without notice and without liability to You.
Updates to the Application
The Company may from time to time provide enhancements or improvements to the features or functionality of the Application, which may include patches, bug fixes, updates, upgrades, and other modifications.
Updates may modify or delete certain features and/or functionalities of the Application. You agree that the Company has no obligation to (i) provide any Updates, or (ii) continue to provide or enable any particular features and/or functionalities of the Application to You.
You acknowledge that it is your responsibility to check for updates periodically. The Company will only notify You of updates if required by applicable laws or regulations, including but not limited to the General Data Protection Regulation (GDPR), or if mandated by the policies of the Application Store (Apple App Store or Google Play Store).
You further agree that all updates or any other modifications will be (i) deemed to constitute an integral part of the Application, and (ii) subject to the terms and conditions of this Agreement.
Maintenance and Support
The Company does not provide any maintenance or support for the download or use of the Application. To the extent that any maintenance or support is required by applicable law, the Company, and not the Application Store, shall be responsible for providing such maintenance or support.
Third-Party Services
The Application may display, include, or make available third-party content (including but not limited to data, information, applications, and other products or services) or provide links to third-party websites or services.
You acknowledge and agree that the Company is not responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, or quality. The Company shall not be liable for any damages, losses, or issues arising from your use of or reliance on any Third-Party Services.
You agree to comply with the terms and conditions of any applicable third-party agreements when using the Application. Third-Party Services and links are provided solely for your convenience, and you access and use them entirely at your own risk and discretion.
Privacy Policy
The Company collects, stores, maintains, and shares information about You in accordance with Our Privacy Policy: https://citizenremote.com/privacy-policy/
By accepting this Agreement, You acknowledge that You hereby agree and consent to the terms and conditions of Our Privacy Policy.
Term and Termination
This Agreement shall remain in effect until terminated by either You or the Company. The Company may, at its sole discretion and at any time, suspend or terminate this Agreement with or without prior notice and for any reason or no reason.
This Agreement will terminate immediately, without prior notice from the Company, if You fail to comply with any provision of this Agreement. You may also terminate this Agreement by permanently deleting your account, the Application and all copies thereof from your Device and/or computer.
Upon termination of this Agreement, You must cease all use of the Application and delete all copies of the Application from your Device.
Termination of this Agreement shall not limit the Company’s rights or remedies available at law or in equity in the event of your breach of any obligations under this Agreement prior to termination.
Indemnification You agree to indemnify and hold harmless the Company and its parents, subsidiaries, affiliates, officers, employees, agents, partners, and licensors (if any) from and against any claim, demand, loss, liability, or expense (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Application in a manner that violates this Agreement, applicable laws, or regulations; or (b) your infringement of any third-party rights in connection with your use of the Application.
This indemnification obligation does not apply to the extent that any claim, demand, or liability arises due to the Company's negligence, willful misconduct, or breach of this Agreement.
No Warranties The Application is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects to the fullest extent permitted by law. To the extent allowed under applicable law, the Company, on its own behalf and on behalf of its affiliates, licensors, and service providers, disclaims all express, implied, and statutory warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
The Company does not guarantee that the Application: (i) will meet your requirements or expectations, (ii) will be available uninterrupted, secure, or error-free, (iii) will be compatible with your system or other software, or (iv) will be free of viruses, malware, or other harmful components.
To the extent any non-disclaimable warranty exists under applicable law, the Company, not the Application Store, shall be solely responsible for such warranty.
Consumer Protection Notice: If You are a consumer residing in a jurisdiction that provides statutory warranties or legal protections that cannot be excluded, those warranties apply to You, and nothing in this clause affects your statutory rights.
Limitation of Liability
To the maximum extent permitted by applicable law, the Company and its suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, goodwill, personal injury, or any other intangible losses, arising from or related to:
Your use of or inability to use the Application;
Any unauthorized access to or use of our servers and/or any personal information stored therein;
Any interruption or cessation of transmission to or from the Application;
Any bugs, viruses, trojan horses, or similar that may be transmitted through the Application; or
Any third-party content, conduct, or services accessed through the Application.
Notwithstanding any damages that You might incur, the total liability of the Company and its suppliers under any provision of this Agreement shall be limited to the amount actually paid by You for the Application or through the Application or $100 if no purchase was made.
This limitation shall not apply in cases of gross negligence, willful misconduct, fraud, death, or personal injury caused by the Company’s negligence, or where such limitations are prohibited by applicable law.
Some jurisdictions do not allow the exclusion or limitation of liability for certain damages, so parts of this clause may not apply to You.
The Application Store and its affiliates shall not be liable to You under any theory of liability for any direct, indirect, incidental, special, consequential, or exemplary damages, even if advised of the possibility of such damages.
Severability and Waiver
Severability
If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Waiver
Except as expressly provided in this Agreement, the failure of either party to exercise any right or to enforce the performance of any obligation shall not constitute a waiver of that right or obligation, nor shall it prevent or limit that party from enforcing such right or obligation at a later time.
A waiver of any breach of this Agreement shall not be construed as a waiver of any subsequent or continuing breach, unless expressly stated in writing by the waiving party.
Product Claims
The Company does not make any warranties concerning the Application. To the extent You have any claim arising from or relating to your use of the Application, the Company, not the Application Store, is responsible for addressing any such claims, which may include, but not limited to: (i) any product liability claims; (ii) any claim that the Application fails to conform to any applicable legal or regulatory requirement; and (iii) any claim arising under consumer protection, or similar legislation.
United States Legal Compliance
You represent and warrant that:
(i) You are not located in a country that is subject to a U.S. government embargo or designated by the U.S. government as a “state sponsor of terrorism”; and
(ii) You are not listed on any U.S. government restricted parties list, including but not limited to the Specially Designated Nationals (SDN) List, the Denied Persons List, or the Entity List.
Changes to this Agreement
The Company reserves the right to modify or replace this Agreement at any time. If we make material changes—including but not limited to changes affecting your rights, obligations, or legal responsibilities—we will provide at least 30 days' notice before the new terms take effect.
If required by applicable law (such as GDPR), we will seek your explicit consent before implementing material changes.
By continuing to use the Application after the new terms take effect, you indicate your acceptance of the revised Agreement, except where explicit consent is required by law. If you do not agree with the new terms, you must stop using the Application and delete it from your devices.
Governing Law
This Agreement and your use of the Application shall be governed by and construed in accordance with the laws of the State of Delaware, United States, excluding its conflict of law principles.
Your use of the Application may also be subject to applicable federal laws of the United States and the laws of other jurisdictions if required by local, state, national, or international regulations.
Entire Agreement
This Agreement constitutes the entire agreement between You and the Company regarding your use of the Application and supersedes all prior and contemporaneous agreements, communications, and understandings, whether written or oral, relating to its subject matter.
You acknowledge that You have not relied on any representations, warranties, or statements other than those expressly set out in this Agreement.
You may be subject to additional terms and conditions applicable to specific services or features of the Application or other Company services, which will be provided to You at the time of such use or purchase.
MISCELLANEOUS
If any of the terms of this agreement should be or become invalid, the validity of the remaining provisions shall not be affected. Invalid terms will be replaced by valid ones formulated in a way that will achieve the primary purpose.
Collateral agreements, changes and amendments are only valid if laid down in writing. The preceding clause can only be waived in writing.
Contact Us
If you have any questions about this Agreement, You can contact Us:
By email: hello@citizenremote.com
Updated April 11th, 2025