Job details
Description:
At Limble, we empower the unsung heroes that support the world. We’ve built the #1 top-rated Maintenance Management SaaS platform in an industry that is projected to double over the next five years. We continue to experience triple-digit growth year after year and are just getting started!
So what sets us apart? Our software is easier to use and we care about the success of our customers. Our customers see us as a partner rather than just another vendor because we build a relationship of trust with them. At Limble, we value our amazing culture over any skill that someone can offer. We encourage you to check out our Customer Reviews and learn more about how we’re making an impact!
We’re looking for a Manager of Inbound Customer Success to oversee our Inbound Customer Success team. Our Customer Success Specialists are responsible for delivering white-glove service and value to our global customer base through e-mail, chat, phone, and video calls. As a Manager, you’ll partner with Customer Success leadership to ensure the healthy growth of both our customer base and the Customer Success department. As a coach and trainer, you’ll guide your team towards meeting their performance metrics while ensuring high levels of customer satisfaction.
Responsibilities:
Continue building Inbound Customer Success team by hiring, coaching, and mentoring Customer Success Specialists
Drive customer health and satisfaction scores by holding team members accountable to key performance indicators
Work in partnership with team to refine goals and measurements of success to ensure customers are on track to receive maximal value from our product
Develop and lead team training sessions
Conduct weekly 1:1s to drive individual growth and development
Assist team in consulting with new and existing Limble CMMS customers to provide ad-hoc training, education, troubleshooting, and problem resolution
Remain up to date on Limble CMMS product features and identify use cases to drive both team and customers to best practice standards
Partner with team to manage escalated and at-risk customers
Collaborate closely across departments and build strong relationships with leaders to support retention and expansion
Requirements:
4+ years of recent experience in a SaaS B2B Customer Success role
2+ years of experience leading, coaching, and managing the professional development of teammates
Eagerness to work cross functionally across departments and other key personnel in Customer Success
Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently
Passion for ensuring a positive customer and employee experience
Strong conflict resolution skills; resourcefulness, creativity, and strategic thinking for troubleshooting problems
Benefits:
$85,000-$100,000, depending on experience
Stock options
Fully remote role
Unlimited PTO
Paid parental leave
Health, Dental, Vision, and Life insurance
HSA with company contribution match
401k with company contribution match
Annual company retreat
Opportunities to grow with us!
At Limble we are solution-oriented and customer-obsessed. We hire with a people-first approach, and we understand there’s no such thing as a perfect candidate. Limble’s company culture and values are based on collaboration and transparency. Our customers come from all different backgrounds and so do our employees. If you’re results-driven, enjoy solving complex problems, and are curious about what you could accomplish at a rapidly scaling startup, we’d love to hear from you.
