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Customer Success Director at Goodwall

Goodwall Goodwall Support / HR Full-time

Job details

 

About us 

 

 

At Goodwall, we’re on a mission to level the playing field for youth globally. Goodwall’s social platform supports 2m+ young talent aged 16-24 in 150+ countries to develop skills with gamified challenges, showcase skills with a digital profile and connect to learning and earning opportunities from scholarships to jobs.

 

 

Goodwall’s remote-first team is global and growing. We hire talent wherever the best talent is. Our social enterprise has raised $20m+ in investment and has been featured by Forbes, CNN and the Wall Street Journal. Watch this link to see one of the Founders speak at the World Economic Forum about the skills gap.

 

 

Goodwall is hiring a Customer Success Director to be the lead point of contact for all matters specific to our accounts and oversee partner account management for our strategic partners and online skill programs which are done alongside market leading corporates, government agencies, international organizations and foundations.

 

 

What you’ll be doing but not limited to

 

  • Develop strong relationships with partners, understanding Goodwall’s value proposition and offering and aligning them with customer needs to grow the business and member base.

  • Lead the coordination of several project related programs with internal and external stakeholders, which can include leading universities, scholarship providers, NGOs, foundations, governments, and corporates.

  • Understand partners’ priorities, needs and contributions and be able to translate them into work plans, priorities and clear messaging

  • Organize and coordinate partner meetings and consultations

  • Support the creation of new partnerships

  • Build and maintain a solid working relationship both internally with colleagues and externally with clients and partners to ensure successful project delivery. The key to success is the ability to get things done while ensuring the highest level of partner and customer satisfaction

  • Track program performance and help in troubleshooting. Coordinate with partner to deliver end-of-program reports

 

Your Profile 

  • You have at least 5 years of experience in client/partner facing roles
  • You have a successful track record of outcomes and ownership in delivering results
  • You are experienced in successfully developing and implementing complex projects with corporate partners and/or a variety of international stakeholders
  • You are an exceptional communicator with different internal stakeholders
  • You can build and grow a team, structure and processes
  • You are mission-driven and care about taking your skills and applying it to upskilling and connecting the next generation to opportunity globally
  • You are comfortable in a startup environment, you are hands-on and a do-er
  • You have a background in technology or management consulting
  • You have exemplary written and verbal communication skills in English and French is a plus

 

What we offer

 

  • A unique opportunity to build game-changing programs and communities for Gen Z in a well-funded, fast-growing scale up and in partnership with leading organisations.

  • A mission that you can be proud of and the ability to have a real impact both on the company and on the future of the next generation.

  • An international team and challenging, fast-moving environment where change is constant and creativity is celebrated.

  • Competitive compensation, equity opportunities, and a flexible work environment with great colleagues.

 

Goodwall knows the value in working with a team of people from all walks of life and levels of experience, and we are committed to being an inclusive and varied workplace.

*Please feel free to reach out for any reasonable adjustments that may be required

 

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