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Customer Success Manager at Gobviocareer

Gobviocareer Gobviocareer Support / HR Full-time
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At Grupo Obvio we are passionate about revenue teams, out-of-the-box thinking, and people with potential. We help companies increase their Revenue by growing their sales pipelines (Prospecting), and rethinking their value propositions, while experimenting with new Customer personas(Finding Message market fit), improving their closing rate (Closing sales), and retaining & expanding their existing customer portfolio (Account Management)

 

We are looking for a “Customer-Obsessed” Customer Success Manager that is ready for his/her next challenge.

 

Why join us?

 

  • You will work with US companies in different industries, you will experiment with growth strategies and ramp up their revenue as a result. 
  • You will be working in an entrepreneurial, high growth environment with a multicultural team with members living in Costa Rica, Argentina and Colombia to others in Latvia and Portugal.
  • We offer great pay and high commissions, so our best performers make top dollar.
  • The job is 100% remote as long as you have great internet and a fit environment around you to focus on your job. Co-working is accepted.
  • You’ll be a dedicated Customer Success Manager  for one of our clients.

Does it sound like a job for you? here’s what you will need…

 

Commitment to Our Core Values:

  • We value EFFICIENCY, so we don’t measure ass-print indicators, we focus only on  RESULTS. 

  • We need COMMUNICATION, we are all remote but every single company, client and teammate is interconnected, so working out-loud and effective communication help us succeed.

  • We respect DUE DATES. As a remote team, we need to make sure we are all align, your work is always an input for someone else’s.

  • We value NEW IDEAS and finding NEW WAYS of solving problems.

  • We value SPEED, learn fast, try things fast, fail fast and get to solutions fast.

  • FAILING is ACCEPTED, paralyzing is not.

  • We value COMMITMENT, if you give your 100%, you get ours in return.

  • We value HUMILITY, you are about to learn new ways, so open your mind.

  • COMPANY goes first, no egos allowed, We behave as a professional sports team. We want the best player in every position, if you are not ready to become the best, you will not last here.

 

Responsibilities:

  • Own a book of business of 50-75 customers and drive high retention and growth rates.

  • Successfully manage customer relationships from “new to renew”, including onboarding, adoption, expansion, and renewal.

  • Ability to go “high and wide” within a customer’s organization to develop trusted relationships with executive sponsors, key contacts, and end-users.

  • Demonstrate “extreme ownership” while also being an effective advocate for your customers and constructively work with cross-functional counterparts to evolve, scale, and improve the customer experience.

  • Develop a deep understanding of your customer’s key business objectives and help deliver to those objectives in a consultative way.

  • Be a problem solver with your customers and internally – see a challenge, create a solution.

  • Proactively monitor and manage customer health, risk, and opportunities.

  • Be a strong evangelist of our ClientSuccess solutions by using them every day, all day, and helping our customers do the same.

  • Coordinate with the product team on product documentation and customer enablement.

  • “Excel in your current role and show thought leadership outside your role” (in our company, with your customers, and in our industry).

 

Qualifications (non-negotiable):

  • Minimum experience of 1 year in B2B SaaS as a customer success manager (or similar role)Proficient or native English with impressive executive presence, written and communication skills (to be tested during interview)

  • Must be tech-savvy to be able to understand technical concepts around our product and our customer’s requirements, and align the two.

  • Driven, self-motivated, enthusiastic, and with a “can-do” attitude

  • A growth mindset. A desire to learn and be better every day.

  • A strong and assertive communicator who can address negative sentiments

  • Willingness to learn and adapt constantly

  • Impeccable work ethic

  • Robust understanding of B2B SaaS Client Journey (from onboarding to renewal)

  • Experience in working with complex, multi-divisional, multi-geographical customers

  • Proven experience managing clients from the United States of America

Nice to haves:

  • CRM experience: Salesforce, hubspot, Pipedrive knowledge

 

Some tips about your video: it’s okay to be nervous! But we’re not looking for a Hollywood star. So, just be yourself.

 

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